At Qdoba Restaurant Corporation, I moved from Business Systems Analyst – IT to Product Owner – Corporate Systems. I led the design and implementation of a custom administration platform that reduced the enterprise support backlog from 479 issues to fewer than 40.
As Product Owner, Scrum Lead, and SME, I set product strategy, prioritized Jira work, and developed training and support processes. I also established Jira governance and portfolio management practices across enterprise initiatives.
I served as a business systems lead for financial operations, working with Accounting, Treasury, and Payroll on banking integrations and workflow improvements. At Qdoba, I also established an AI strategy and governance program, building a prioritized backlog of 128 department-level use cases and directing Microsoft Copilot evaluation.
At Palo Alto Networks, through 24Seven and iOpex contracts, I supported global Demandbase enablement that contributed to a 2x increase in average pipeline for platform-active users. I also configured Demandbase Playbooks and intent-data triggers, supported Salesforce campaign management, and created WalkMe guidance for Salesforce workflows.
