Tenscete 1

Supervised day-to-day retail operations, including sales, staffing, inventory, and P&L management while prioritizing customer service. Generated $3.2M in sales in 2021, up from $2.8M the prior year, and implemented new operating protocols to improve efficiency.

Managed store receiving, merchandising, and daily operations while ensuring strong cashier accountability and security practices. Supported the store manager with scheduling, payroll entry, refunds/overrides, and inventory/ordering execution.

Performed laser production operations with responsibility for IPI work and quality assurance. Inspected parts using unaided eye and magnification, and used ram and OGP tools to verify product specifications.

Provided customer-focused sales support as a key holder, primarily handling customer service and front-of-store operations. Managed money handling, clerical tasks, stocking, and cash register operations.

Operated forklift equipment to secure loads for lumber transport while maintaining strong safety and inventory control. Served as the location’s primary load builder for ~8 months and supported dispatch before returning to yard work.

Handled store and warehouse execution including truck load/unload, order pulling/shipping, floor sales, and opening/closing duties. Helped grow annual store revenue from ~$1.5M to ~$2.2M and completed extensive sales and margin training.

Assisted customers with opening loans and completing financial transactions including check cashing, MoneyGram wire transfers, and Netspend card loading. Provided customer support while ensuring accurate transaction processing.

Managed collections while supporting store operations such as sales deliveries and inventory. Maintained accurate customer account records and analyzed trace information to identify collection leads.

Led warehousing operations including inventory control, purchasing, shipping, receiving, and safety responsibilities. Ensured safe, organized warehouse processes and maintained operational documentation and compliance.

Completed some college coursework in Behavior Analysis at Kaplan University online in 2010.