Molly Wall

Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability. Effectively handled irate or upset customers by remaining calm under pressure and actively listening to their concerns before offering appropriate solutions.

Performed cashiering and cleaning duties, and was promoted to Team Lead within 2 months. Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals.

Assisted store manager with store operations, such as paperwork, shift coverage, and sales tactics. In the Store Manager's absence, unexpectedly ran the home store for 7 months, maintaining profitability, accurate inventory, and customer and employee satisfaction with minimal experience.

Monitored the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly. Observed machine operations to ensure quality and conformity of filled or packaged products to standards.

Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities. Examined and inspected stock items for wear or defects, reporting any damage to supervisors.

Followed standard operating procedures (SOPs) to ensure product quality and consistency. Maintained a clean and organized work area, adhering to safety guidelines at all times.

Advised retail customers or internal users on the appropriateness of parts, supplies, or materials requested. Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong work ethic and interpersonal skills through academic and extracurricular activities.