Online job role related with customers handling and support.
TB
Looking for a job
Temesgen Bekele
@temesgenbekele
Hello prospect recruiters, I am Temesgen Bekele Working as General Manager in financial sector. And having customers service experience in senior.
EthiopiaWhat I'm looking for
Challange lover with bringing solution.
Experience
Work history, roles, and key accomplishments
GL
Current
General manager
Ghion saving and credit ltd
Jan 2025 - Present (1 year 5 months)
Leading operations and overall activity of the company.
GL
Current
General Manager
Ghion Saving and Credit Association Ltd
Jan 2025 - Present (1 year 5 months)
Leads banking operations and branch execution to improve customer service, credit processes, and deposit mobilization. Oversees reporting on branch profitability, budgets, and performance while coordinating staff and resources.
NB
Senior Customer Service Officer
NIB International Bank
Sep 2022 - Aug 2024 (1 year 11 months)
Resolved complex customer issues and supported professional service delivery at branch level. Served on the branch Credit Committee to help ensure quality loan decisions and coordinated team activities for effective resource use and deposit mobilization.
NB
Customer Service Officer
NIB International Bank
Nov 2018 - Sep 2022 (3 years 10 months)
Provided frontline customer service and supported day-to-day banking operations by maintaining up-to-date knowledge of financial services. Motivated and coached staff on service excellence and helped improve operational efficiency through scheduling support and coordination.
Education
Degrees, certifications, and relevant coursework
MC
Maryland International College
Master of Business Administration, Business Administration
2022 -
Completed an MBA in Business Administration at Maryland International College in 2022.
Ethiopian Civil Service University
Master of Arts, Public Financial Management
2022 -
Completed an MA in Public Financial Management at Ethiopian Civil Service University in 2022.
Hawassa University
Bachelor of Arts, Management
2018 -
Completed a BA in Management at Hawassa University in 2018.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
EthiopiaAuthorized to work in
Salary expectations
30k-50k USD
Social media
Job categories
Skills
LeadershipCommunicationComputer ScienceNetworkingProblem SolvingProblem ManagementDeposit MobilizationBusiness DevelopmentBanking OperationsCustomer Service ExcellenceFinancial AnalysisCredit AssessmentMarketingClient Relationship ManagementStress ManagementSPSSFinancial ManagementCredit CommitteeBudgetingJan
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