Biresaw Tibebu
@biresawtibebu
Experienced Customer Relationship Manager with expertise in banking and customer relations.
EthiopiaWhat I'm looking for
My name is Biresaw Tibebu, and I hold a BA in Accounting and Finance and an MBA in Business Administration. With extensive experience in the banking sector, I have developed a strong foundation in customer relationship management, credit analysis, and banking operations. My career began at Abay Bank S.C., where I have progressed through various roles, including Client Relation Officer , Junior Credit Officer & Customer Relationship Manager, honing my skills in customer service and financial analysis.
Throughout my career, I have successfully managed customer inquiries, facilitated loan processing, and ensured compliance with banking regulations. I pride myself on my ability to build strong relationships with clients and colleagues alike, which has significantly contributed to my success in enhancing the bank's image and exceeding customer expectations. I am passionate about leveraging my skills to contribute positively to the financial sector in Ethiopia.
Experience
Work history, roles, and key accomplishments
Customer Relationship Management Officer
Abay Bank S.C
Jan 2022 - Present (3 years 4 months)
Ensured compliance with loan processing policies, gathered financial information, and communicated credit decisions to customers. Conducted business visits and produced performance reports.
Junior Credit Officer
Abay Bank S.C
Dec 2020 - Jan 2022 (1 year 1 month)
Reviewed loan applications, conducted interviews, and assessed creditworthiness. Prepared loan repayment schedules and maintained loan files.
Cashier
Abay Bank S.C
Nov 2020 - Dec 2020 (1 month)
Supervised tellers, managed cash transactions, and ensured efficient customer service. Maintained cash records and prepared daily cash positions.
Client Relation Officer II & III
Abay Bank S.C
Aug 2018 - Nov 2020 (2 years 3 months)
Managed customer inquiries, handled payments and collections, and worked on deposit mobilization. Ensured compliance with banking regulations and maintained customer satisfaction.
Revenue Tracking Accountant
ANRS Amhara Democratic Party
Nov 2017 - Aug 2018 (9 months)
Responsible for revenue collection from members and publishing distribution to members. Managed financial records and ensured accurate reporting.
Education
Degrees, certifications, and relevant coursework
Rift Valley University
Master of Business Administration, Business Administration
2018 - 2020
Grade: CGPA 3.86
Achieved an MBA Degree in Business Administration with a CGPA of 3.86, emphasizing advanced business management, strategic planning, and organizational behavior.
Adigrat University
Bachelor of Arts, Accounting and Finance
2014 - 2016
Grade: CGPA 3.93
Completed a BA Degree in Accounting and Finance with a CGPA of 3.93, focusing on financial principles, accounting practices, and economic theories.
Availability
Location
EthiopiaAuthorized to work in
Job categories
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