Temitope User

Closed 20+ client sales in 3 months, contributing to a 15% increase in revenue through personalized support and upselling.
Managed B2C communications and resolved customer issues with 98% satisfaction rate.
Improved order processing efficiency through structured follow-ups and logistics coordination.

Managed MD/CEO’s schedule, coordinating meetings and optimizing daily time allocation.
Ensured 95% communication response rate within 24 hours, fostering stakeholder satisfaction.
Streamlined travel planning and internal task tracking, leading to an improvement in project follow-through.
Digitized document storage and retrieval systems, cutting down retrieval time and improving information access.

Managed payroll for 50+ employees with 100% accuracy across 1 year.
Led onboarding for 20+ new staff, shortening integration time by 20% and reducing first-month turnover.
Coordinated quarterly training sessions, resulting in a boost in team productivity.
Liaised with finance and HR to minimize payroll errors and ensure timely disbursement.

Launched employee feedback channels that contributed to a 12% increase in staff engagement metrics.
Assisted in inventory and procurement communications, reducing supply chain delays.
Supported HR in daily admin tasks, maintaining data accuracy in all documentation processed.

Processed payroll and allowances for 100+ contract staff with zero discrepancies.
Participated in interviewing and onboarding processes for 10+ hires.
Maintained complete HR records in line with labor compliance and internal audit standards.

Grade: Second Class Lower Division

Completed a Bachelor of Science degree with a focus on Human Resources Management. Studied core principles of human resources, including personnel management, recruitment, and organizational behavior.