Telisha Bruce
@telishabruce
Clinical Decision Support Business Analyst building BI dashboards and data-driven quality.
United StatesWhat I'm looking for
I’m a Clinical Decision Support Business Analyst who turns complex clinical, non-clinical, and revenue-cycle data into high-quality reporting, analytics, and BI solutions. I partner with clients, business leaders, and technical teams to identify analytical requirements and deliver insights that support better decisions.
I build and maintain dashboards for performance monitoring, ensuring accuracy while improving efficiency through updates and enhancements. I take ownership of data quality and report quality, and I actively monitor customer satisfaction alongside delivery outcomes.
I’m hands-on across the delivery lifecycle—performing unit and user acceptance testing, analyzing results, troubleshooting data-related issues, and generating or modifying code to meet specifications. I also support developers during problem resolution and collaborate with Business Analysis, Quality Assurance, and System Administration throughout software development.
I’m deeply experienced in healthcare-adjacent environments, including maintaining HIPAA compliance and working with enterprise reporting and transaction concepts. From requirement gathering to overseeing reporting configurations and supporting application troubleshooting, I consistently focus on reliable processes, measurable improvements, and stakeholder-ready reporting.
Experience
Work history, roles, and key accomplishments
Clinical Decision Support BA
Florida International University College of Medicine
Jun 2015 - Dec 2018 (3 years 6 months)
Developed and implemented BI reporting and analytical processes for clinical, non-clinical, and revenue cycle data, ensuring data quality, report quality, and customer satisfaction. Built Tableau dashboards, performed unit and user acceptance testing for reporting modules, and modified SQL code to resolve data-related issues.
BI Business Analyst Lead
Simply Healthcare Plans, Inc
Apr 2014 - Jun 2015 (1 year 2 months)
Served as a liaison between business units and IT by automating data flow between AHCA, CMS, and operational teams. Created SQL queries, views, and stored procedures for analysis and troubleshooting; gathered requirements and specs; oversaw reporting configurations; and maintained HIPAA-compliant workflows while resolving QNXT application and reporting issues.
Business Intelligence Data Analyst
Simply Healthcare Plans, Inc
Jan 2013 - Apr 2014 (1 year 3 months)
Developed operational reporting using Microsoft SQL Server Reporting Services and built/maintained databases sourcing data from multiple systems. Produced performance monitoring reports and converted existing reporting to Tableau dashboards using advanced visualizations.
Quality Improvement Data Analyst
Preferred Health Partners
Jan 2007 - Jan 2012 (5 years)
Planned data collection methods, edited and ran Crystal Reports, and prepared data for processing by validating accuracy and correcting formatting and weighting issues. Collected and analyzed data to identify non-compliance and control deficiencies, and produced monthly provider performance assessment reports to support quality improvement initiatives and HEDIS/QARR request management.
Education
Degrees, certifications, and relevant coursework
Florida International University
Master of Business Administration (MBA), International Business
Completed a Master of Business Administration (MBA) in International Business at Florida International University in 2019.
Florida International University
Master of Science (MS), Health Informatics & Analytics
Completed a Master of Science (MS) in Health Informatics & Analytics at Florida International University in 2016, with a minor in Information Science.
Brooklyn College, City University of New York
Bachelor of Arts (BA), Business, Management & Finance
Completed a BA in Business, Management & Finance at Brooklyn College (City University of New York) in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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