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Alexa Abbott

@alexaabbott

Message

Healthcare-focused Data Business Analyst translating big data into actionable operational insights for hospitals.

United States

Message

What I'm looking for

I’m looking to support hospital and health system operations with healthcare analytics—building scalable dashboards, uncovering insights from big data, and partnering cross-functionally to optimize scheduling, reporting, and patient outcomes.

I’m a highly adaptable, results-driven Data Business Analyst with a passion for healthcare consulting and 10 years of experience turning complex data analysis into actionable business insights for hospital and health system operations.

I’m comfortable partnering across teams to leverage relational databases and data visualization tools—using SQL with Snowflake and extracting and transforming data from sources like Snowflake and EPIC to deliver real-time visibility into provider utilization and schedule capacities.

I build and refine flexible dashboards and visuals in Power BI and Tableau to track no-show rates, cancellation rates, and appointment volumes, helping drive operational improvement and forecasting. I also analyze correlations between provider productivity and work Relative Value Units (wRVUs) to deliver use cases and market insights that support financial performance and business development.

Beyond analytics, I’ve led quality work through rigorous audits, root cause research, and trend reporting, coordinating initiatives to mitigate errors and strengthen health information management. As a Quality Lead Manager, I directed high-volume teams, applied Six Sigma logic for continuous improvement, and communicated results through Weekly and Monthly Business Reviews (WBR/MBR).

Experience

Work history, roles, and key accomplishments

Current

Business Intelligence Analyst

Current

Providence

Apr 2021 - Present (5 years 3 months)

Spearheads health system analytics by extracting and transforming big data from Snowflake and Epic to provide real-time visibility into provider utilization and scheduling capacity. Builds Power BI and Tableau dashboards for no-show/cancellation rates and appointment volumes, and supports EPIC scheduling workflow optimization to improve primary care and specialty schedule fill rates to over 90%.

Snowflake Epic SQL Power BI Tableau Power Query Relational Databases Data Visualization Dashboarding Healthcare Analytics Data Analysis Reporting Forecasting Scheduling Optimization Operational Reporting Business Insights

Quality Auditor

Providence

Jun 2020 - Mar 2021 (9 months)

Conducts quality audits, interviews, and root cause research to implement action plans that improve the patient experience. Produces daily/monthly/yearly trend reporting by ministry, provider, and caregiver to support health information management and optimization efforts.

Quality Auditing Root Cause Analysis Patient Experience Data Analysis Health Information Management Reporting

Quality Lead Manager

Teleperformance

Jan 2019 - Mar 2020 (1 year 2 months)

Leads a quality team in high-volume production environments, directing task distribution, performance responsibilities, and training programs. Uses Six Sigma logic to synthesize operational datasets for targeted proposals and delivers weekly and monthly business reviews to stakeholders.

Quality Management Team Leadership Performance Management Training Six Sigma Data Analysis

Quality Lead Manager

Sitel

Feb 2017 - Jan 2019 (1 year 11 months)

Performs complex data analysis and reviews customer interactions to generate reporting, presentations, and process proposals for operational leaders. Leads calibration sessions with clients and agents to support the launch and growth of new business lines across multiple geographic sites.

Data Analysis Reporting Presentation Customer Interaction Review