Tejas User
@tejasuser9
Finance Business Support Analyst at Infosys BPM supporting merchant payments through reconciliation, exception investigation, and accurate EFT processing.
IndiaWhat I'm looking for
At Infosys BPM, I support Global Payments / Merchant Financial Services through payment reconciliation, transaction monitoring, and investigation of processing exceptions. I review POS reports to identify missing amounts and variances and help maintain accurate financial records.
I investigate potential duplicate transactions in Txn Finder and process refunds for confirmed duplicate charges in line with established controls. I also use Oracle Fusion to retrieve reject items and create and process EFTs.
My work has achieved 98% SLA adherence, 99% QC accuracy, and 100% accuracy on escalated/Tier 2 SLA cases. Before Infosys BPM, I was a Product Executive at TRIPFACTORY, supporting vendor pricing, operational data, and timely execution.
Experience
Work history, roles, and key accomplishments
Senior Process Executive
Infosys BPM
Jan 2026 - Present (10 months)
Support merchant payment operations through transaction monitoring, payment reconciliation, ACH rejects and rebills, and investigation of processing exceptions. Review POS reports and transaction records to investigate missing amounts, identify variances, and reconcile transaction totals.
Product Executive
Tripfactory
Oct 2023 - Dec 2024 (1 year 2 months)
Managed vendor pricing, agreements, and operational data to maintain accurate product information and support business execution. Coordinated with vendors and internal teams to clarify operational queries and resolve information gaps.
Education
Degrees, certifications, and relevant coursework
Nagarjuna Degree College
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce (B.Com) degree from Nagarjuna Degree College in 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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