At Gramener, I build production GenAI platforms including GraphTrail, a document intelligence chatbot that converts mixed-format content into Neo4j knowledge graphs and conversational, traceable answers.
I've also delivered Voice Assist, increasing customer-service call evaluation coverage from 12.5% to 100% across 40 daily calls, and ProdG.AI, a multi-agent platform that gives pharma product managers structured insights from customer, market, and revenue data.
Previously at Citicorp, I built an MRM chatbot using LangChain and Llama2 and delivered 92% named-entity extraction accuracy for trade settlement documents, saving 430K manual touch points per month.
My work spans LangGraph, RAG, knowledge graphs, NLP, document AI, Python, cloud platforms, and scalable ML systems across banking, healthcare, education, and customer service.
