At LSEG, I developed and productionized an LLM-based solution that identifies sales opportunities from customer-support cases. It scaled across five products and generated ~£450K in revenue from one product.
I’ve also fine-tuned a model for scanned-document parsing, improving accuracy from 72% to 94%, and built RAG and multi-agent solutions for support, PII detection, and customer experience analytics. Earlier, at IQVIA, I developed ML/NLP solutions and data-processing pipelines.

