Tebra Yasser
@tebrayasser
I improve enterprise service operations through platform monitoring, quality audits, automation, and data-led reporting.
EgyptWhat I'm looking for
At Majid Al Futtaim, I monitor and enhance operating platforms, manage Freshservice ticketing operations, build performance dashboards, and lead quality assurance audits across the MENA region.
I've progressed from People & Organization Associate to Senior Specialist in under two years, including a double-grade promotion for consistent high performance. My HR background includes managing the employee lifecycle for 150+ employees annually, relocation and compliance processes, payroll, recruitment, and process improvements.
Experience
Work history, roles, and key accomplishments
Senior Specialist – Service Management & Quality Assurance
Majid Al Futtaim
Aug 2025 - Present (1 year)
Monitor, report on, and enhance all operating platforms across the company to ensure stability, efficiency, and user satisfaction. Manage end-to-end ticketing operations on Freshservice, build analytics dashboards, conduct quality assurance audits, and lead platform enhancements and integrations.
Education
Degrees, certifications, and relevant coursework
Misr International University
Bachelor of Business Administration, Finance
2017 - 2022
Bachelor of Business Administration with a major in Finance from Misr International University.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Job categories
Skills
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