TRTebogo Ragedi
@tebogoragedi
Experienced performance manager with a focus on employee engagement.
South AfricaWhat I'm looking for
I am a dedicated professional with extensive experience in performance management and customer service. My journey has been marked by a commitment to improving team efficiency and fostering a positive work environment. At Pallon, I developed a comprehensive performance management strategy that significantly increased productivity across departments.
Throughout my career, I have championed continuous improvement initiatives, optimized workflows, and implemented effective coaching plans tailored to individual team members. My ability to analyze financial data has led to identifying cost-saving opportunities while maintaining high-quality standards. I believe in the power of clear communication and collaboration, which has been pivotal in driving team success and enhancing employee morale.
Experience
Work history, roles, and key accomplishments
Service Consultant
Medscheme
Apr 2024 - Nov 2024 (7 months)
Provided personalized customer service by responding to member inquiries, managing customer databases, and assisting with claims and account queries. Documented customer feedback to enhance service quality and ensured member queries were resolved efficiently.
Performance Manager
Pallon
Jun 2022 - Jul 2023 (1 year 1 month)
Implemented KPI tracking systems and performance management strategies that increased efficiency and productivity. Developed coaching plans and incentive programs, while promoting open communication and transparency within the team.
Underwriting Admin Partner
All Life Insurance
Jul 2020 - Oct 2020 (3 months)
Promoted collaboration among colleagues to maximize team efficiency and provided outstanding service to clients. Addressed unique needs of potential members to achieve successful outcomes.
Team Leader
Altron Bytes People Solutions
Apr 2015 - Aug 2019 (4 years 4 months)
Led continuous improvement initiatives, coached team members, and managed schedules. Monitored performance and provided feedback to enhance productivity while ensuring compliance with company policies.
Education
Degrees, certifications, and relevant coursework
Altron Bytes People Solutions
Certificate, Business Management
2015 - 2019
Studied problem solving, business skills, coaching, change management, and fundamentals of team leader management, along with MS Excel essentials.
Sacred Heart College
Matriculation, General Education
2004 - 2004
Achieved matriculation, completing secondary education with a focus on foundational skills for further studies.
Corner Stone Training
Certificate, Customer Service
2003 - 2003
Completed training in contact centre management, focusing on effective communication and customer service strategies.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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