Tebogo RagediTR
Open to opportunities

Tebogo Ragedi

@tebogoragedi

Experienced performance manager with a focus on employee engagement.

South Africa

What I'm looking for

I am looking for a role that values employee engagement and offers opportunities for professional growth.

I am a dedicated professional with extensive experience in performance management and customer service. My journey has been marked by a commitment to improving team efficiency and fostering a positive work environment. At Pallon, I developed a comprehensive performance management strategy that significantly increased productivity across departments.

Throughout my career, I have championed continuous improvement initiatives, optimized workflows, and implemented effective coaching plans tailored to individual team members. My ability to analyze financial data has led to identifying cost-saving opportunities while maintaining high-quality standards. I believe in the power of clear communication and collaboration, which has been pivotal in driving team success and enhancing employee morale.

Experience

Work history, roles, and key accomplishments

ME

Service Consultant

Medscheme

Apr 2024 - Nov 2024 (7 months)

Provided personalized customer service by responding to member inquiries, managing customer databases, and assisting with claims and account queries. Documented customer feedback to enhance service quality and ensured member queries were resolved efficiently.

PA

Performance Manager

Pallon

Jun 2022 - Jul 2023 (1 year 1 month)

Implemented KPI tracking systems and performance management strategies that increased efficiency and productivity. Developed coaching plans and incentive programs, while promoting open communication and transparency within the team.

Education

Degrees, certifications, and relevant coursework

AS

Altron Bytes People Solutions

Certificate, Business Management

2015 - 2019

Studied problem solving, business skills, coaching, change management, and fundamentals of team leader management, along with MS Excel essentials.

SC

Sacred Heart College

Matriculation, General Education

2004 - 2004

Achieved matriculation, completing secondary education with a focus on foundational skills for further studies.

CT

Corner Stone Training

Certificate, Customer Service

2003 - 2003

Completed training in contact centre management, focusing on effective communication and customer service strategies.

Tech stack

Software and tools used professionally

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Tebogo Ragedi - Service Consultant - Medscheme | Himalayas