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Tchokote Herve

@tchokoteherve

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Senior software engineer skilled in PHP, Python, cloud solutions, bilingual technical support.

Philippines

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What I'm looking for

I seek remote or hybrid roles where I can apply full-stack and cloud expertise, lead multilingual teams, improve CI/CD and reliability, and drive measurable product and support outcomes.

I am a bilingual (English/French) senior software engineer and technical support manager with over seven years of experience building scalable web applications and cloud-based solutions. I specialize in PHP and Python development, API design, CI/CD automation, and multilingual coordination across global teams.

At Accenture and previous roles I coordinated multilingual technical support workflows, maintained ServiceNow reference databases, and conducted QA reviews for technical documentation, achieving a 95% resolution rate within SLA and reducing documentation errors by 15%.

I architected and implemented APIs and global payment integrations for healthcare and e-commerce platforms, reducing latency by 30%, improving uptime to 99.9%, and increasing user acquisition and sales metrics across projects.

I leverage frameworks such as Laravel and Django, databases including MySQL and PostgreSQL, and cloud tools like AWS to optimize system performance and reliability. I am passionate about operational excellence, mentoring teams, and delivering remote or on-site solutions that drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Senior Software Engineer

Current

Accenture

Mar 2024 - Present (1 year 7 months)

Coordinated multilingual technical support and managed cloud-based SAP integrations, achieving a 95% resolution rate within SLA and reducing documentation errors by 15%. Implemented AWS monitoring and process improvements that cut downtime by 20% and improved client satisfaction by 15%.

PHP Python Laravel Django AWS ServiceNow CI CD SQL SAP

Freelancer Software Engineer

Ensuram Inc.

Sep 2023 - Nov 2023 (2 months)

Architected a global healthcare platform and API architecture, reducing latency by 30% and implementing CI/CD pipelines to achieve 99.9% uptime while increasing user acquisition by 25%.

Python CI CD SQL Docker Agile AWS

Freelance Software Engineer

TAAKO Jewelry

Mar 2023 - Aug 2023 (5 months)

Built an e-commerce platform with Django and integrated Flutterwave and PayPal, driving a 40% increase in online sales and reducing manual processing time by 50% via an admin inventory system.

Python Django PayPal MySQL HTML5 CSS3 JavaScript

Software Engineer & Manager

Beteck Limited

Nov 2017 - Feb 2023 (5 years 3 months)

Led bilingual (English/French) software projects and QA processes, increasing user engagement by 40%, reducing post-launch revisions by 30%, and achieving a 95% on-time delivery rate.

Project Management PHP MySQL Localization QA Agile Documentation Team Leadership

IT Consultant

Ministry of Agriculture

Jul 2017 - Oct 2017 (3 months)

Digitalized workflows for farmers using a web app with Google Maps, trained 20 staff, and reduced task processing time by 35% to improve program decision-making.

Web Development GIS Training Documentation Process Improvement Google Maps

Education

Degrees, certifications, and relevant coursework

Catholic University Institute of Buea

Bachelor of Science, Computer Science

2012 - 2016

Grade: Second Class Honors

Completed a Bachelor of Science in Computer Science, graduating with Second Class Honors and coursework covering software development, databases, and web technologies.