Taylor Salamanca
@taylorsalamanca1
I drive global learning operations, vendor performance, and customer experience improvements across complex support organizations.
United StatesWhat I'm looking for
At Uber, I lead learning operations across 20+ BPO partner sites, maintaining KPI scorecards and coordinating onboarding, nesting, and readiness for global launches across APAC, EMEA, and US&C.
I've also managed high-severity escalations, investigated workflow and product issues, and turned frontline insights into SOPs, knowledge content, and executive-ready risk mitigation reports at Uber and AT&T.
Experience
Work history, roles, and key accomplishments
Maintained operational dashboards and vendor scorecards across 20+ BPO partner sites, driving root-cause analysis and corrective actions. Directed onboarding and nesting for 500+ CX representatives across multiple lines of business.
Education
Degrees, certifications, and relevant coursework
Arizona State University
Bachelor of Arts, Mass Communication and Media Studies
Pursuing a Bachelor of Arts in Mass Communication and Media Studies, expected December 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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