Derek Reyes
@derekreyes
I’m an LMS Specialist with 9+ years managing enterprise learning platforms, migrations, integrations, and reliable global training operations.
United StatesWhat I'm looking for
I’m an LMS Specialist with 9+ years of experience managing enterprise learning platforms, driving system improvements, and supporting global training operations. I’ve led LMS migrations, optimized platform performance, and executed User Acceptance Testing (UAT) and regression testing to ensure system reliability.
I direct daily operations of enterprise LMS platforms supporting 50,000+ users across multiple domains, maintaining data accuracy, role assignments, and enrollment workflows aligned with upstream personnel systems. I also troubleshoot complex integration, permissions, and course availability issues and resolve advanced system and user issues through ServiceNow Tier II escalation.
I bring strong expertise in LMS-HRIS integrations and data synchronization (including Workday-aligned processes), along with reporting and learning analytics using Excel and Power BI. I’m also committed to governance through SOP development and technical documentation, and I enjoy collaborating with IT teams and vendors to deliver scalable learning solutions in fast-paced environments.
Experience
Work history, roles, and key accomplishments
LMS Specialist (Tier II)
Strategic Operational Solutions Inc
Aug 2024 - Present (1 year 10 months)
Led daily operations of enterprise LMS platforms serving 50,000+ users and ensured system performance and reliability. Directed migration of three Blackboard course sets to ATIS/Moodle across 40+ NCOA sites, managed user alignment, and executed UAT/regression testing; served as ServiceNow Tier II escalation for integration and access issues.
Senior LMS Administrator
Choisys Technology LLC
Aug 2021 - Aug 2024 (3 years)
Administered enterprise LMS environments for 55,000+ users, maintaining stable performance and accurate user provisioning while supporting LMS-personnel system data synchronization. Delivered learner and platform reporting in Excel/Power BI, managed RBAC security roles, and partnered with IT to resolve integration-related access and data inconsistencies.
LMS Coordinator / Domain Admin
Enspyr LLC
Oct 2018 - Aug 2021 (2 years 10 months)
Coordinated LMS operations across Blackboard and ALMS, handling course setup, enrollments, and reporting while maintaining user accounts, roles, and permissions aligned to organizational hierarchy. Supported data validation and user access troubleshooting via ticketing workflows and assisted testing/validation for system updates.
Education
Degrees, certifications, and relevant coursework
El Paso Community College
Associate of Arts
Earned an Associate of Arts at El Paso Community College in El Paso, Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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