Open to opportunities

Tawanda Mutasa

@tawandamutasa

Message

Customer-focused QA and accessibility specialist with AI testing, support, and technical writing expertise.

Botswana

Message

What I'm looking for

I seek remote roles where I can improve accessibility and QA processes, contribute to inclusive product design, and grow in AI testing and automation.

I am a customer-focused QA and accessibility specialist with hands-on experience in AI product testing, screen-reader accessibility, and remote customer support. I have improved test coverage by 70% using LLM-generated test cases, documented accessibility defects that improved compliance, and maintained strong customer satisfaction in fast-paced support roles.

I combine technical skills in Python, PHP, JavaScript, MySQL and Selenium with experience in technical writing, CRM tooling, and remote collaboration. I deliver clear, accessible documentation and practical recommendations that enhance product readiness, usability, and inclusion for diverse users.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Associate

Current

Wonsulting

May 2023 - Present (2 years 10 months)

Provided prompt global customer support resolving platform access and account issues within 24 hours, maintained a 4-star Trustpilot average and kept refund requests below 20% by standardizing response templates and improving workflows.

Customer Support CRM Ticketing Systems Accessibility Testing Troubleshooting

AI Product QA Analyst

Tixae

Jun 2025 - Oct 2025 (4 months)

Expanded AI product test coverage by 70% using LLM-generated prompt test cases, documented accessibility issues (screen reader compatibility), and collaborated with engineers to improve readiness prior to launch.

QA Testing Prompt Engineering Accessibility Testing Test Case Documentation Cross Functional Collaboration

Freelance Accessibility Tester

Kyan Health

Apr 2024 - May 2024 (1 month)

Performed NVDA screen reader testing to evaluate and improve platform accessibility, delivering actionable recommendations that enhanced usability for visually impaired users.

Screen Readers NVDA

Administrative Assistant

All-Abilities Media

Mar 2022 - May 2024 (2 years 2 months)

Coordinated outreach for 30+ participants, supported launches of accessibility-focused symposiums and media projects, managed financial records and a funding database to improve operational continuity.

Project Coordination Outreach Administrative Support Database Management Content Research

Technical Writer

Classical Finance

Sep 2022 - Feb 2023 (5 months)

Authored 20+ Python and Excel automation tutorials, QA-tested code examples, and applied SEO and accessibility practices to improve content discoverability and inclusivity (65+ Surfer SEO scores).

Technical Writing Python QA Testing SEO Documentation Instructional Design

Customer Success Advocate

Open Learning

Nov 2021 - Aug 2022 (9 months)

Resolved learner and educator support tickets, performed QA on platform features identifying usability and accessibility issues, updated self-service help articles and handled enrolments and payments to improve onboarding.

& Customer Success QA Testing Documentation Ticketing Accessibility Testing Onboarding Cross Functional Communication

BackEnd Developer

Food For All

Aug 2020 - Jul 2021 (11 months)

Designed and implemented a PHP/MySQL backend task management system for a nonprofit, collaborating remotely with an international team to improve operational efficiency.