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Tatjana Graorinov

@tatjanagraorinov

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Experienced quality and process manager driving operational efficiency.

Serbia

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What I'm looking for

I am looking for a role that values continuous improvement and offers opportunities for strategic impact.

I am a dedicated quality and process manager with a proven track record of enhancing operational efficiency for over 30 organizations, including sole traders and government agencies. My experience spans various industries, where I have successfully identified operational gaps and implemented sustainable solutions that significantly reduce costs and improve productivity.

In my recent role as Process Manager at Ananas E-commerce, I directed initiatives to refine business processes, collaborating closely with senior leadership to align new processes with strategic goals. I have led cross-functional teams and facilitated workshops to define workflows, ensuring effective project execution and internal training. My commitment to continuous improvement is evident in my ability to create and document policies and procedures that drive compliance with industry standards.

Throughout my career, I have managed teams of consultants, developed strategic plans, and established partnerships that align with organizational objectives. My expertise in quality management and operations consulting has equipped me with the skills to assess risks, implement ISO standards, and drive initiatives that foster sustainability and operational excellence.

Experience

Work history, roles, and key accomplishments

Process Manager

Ananas E-commerce

Jan 2025 - Present (6 months)

Directed efforts to refine and improve business processes, identifying operational gaps and implementing sustainable solutions to enhance productivity and reduce costs. Partnered with senior leadership to plan and roll out new processes that aligned with the company's strategic goals.

Process Improvement Strategic Planning Stakeholder Management

Quality & Process Manager

ORION Telekom

Jan 2024 - Present (1 year 6 months)

Evaluated and improved existing processes, implemented new solutions, and coordinated activities across divisions to enhance operational efficiency. Led the initiative to implement ESG sustainability standards within the organization.

Quality Management Process Improvement Risk Mitigation

Executive Director

NACOR Consulting

Jan 2023 - Present (2 years 6 months)

Oversaw all aspects of operations, including budgeting, financial management, and resource allocation. Managed a team of senior and junior consultants, evaluating their performance and providing feedback and support.

Operations Management Budgeting Financial Management Team Leadership Strategic Planning

Lead Quality Auditor - IRCA Quality Management ISO 9001 certified

Center for Certification and Supervision - CESNA

Apr 2020 - Present (5 years 3 months)

Established audit plans, schedules, and checklists to ensure thorough assessment of all relevant areas for over 40 companies. Guided a team of quality control auditors, providing guidance and trainings.

Auditing Audit Plans Team Leadership Data Analysis

Quality & Operations Consultant

National Centre for Sustainable Development - NACOR

Jan 2020 - Present (5 years 6 months)

Led and managed individual projects for improvement and implementation of various industry ISO standards. Conducted comprehensive assessments of organizations' current processes and systems to identify compliance gaps and areas for improvement.

Project Management ISO Strategy Development Training Delivery

Education

Degrees, certifications, and relevant coursework

Faculty of Political Sciences, University of Belgrade

Master`s degree, Environmental Policy

Focused on the study of environmental policy, gaining expertise in the development and implementation of policies aimed at environmental protection and sustainability. This program provided a comprehensive understanding of the political, economic, and social aspects influencing environmental decision-making.

Faculty of Geoeconomics, Megatrend University

Bachelor`s degree, International Economics and Finance

Specialized in international economics and finance, acquiring a strong foundation in global economic principles, financial markets, and international trade. The curriculum covered various aspects of economic analysis and financial management in a global context.