Tatiana Martinez
@tatianamartinez3
Customer service specialist at Teleperformance who managed Samsung repair cases, warranty claims, and product logistics.
BrazilWhat I'm looking for
At Teleperformance, I managed customer cases for damaged Samsung products through chat and coordinated technical repairs, technician dispatch, and return shipping.
I applied warranty and service policies, authorized replacements for warranty claims, and processed technical payment calculations based on service distance and repair complexity.
Earlier, I supported B2B sales for software and legal documentation solutions at LEGiS Editorial and progressed from customer service to sales and contract processing at CLARO Colombia. I’m seeking a remote role in Customer Support, Customer Success, Operations, or Sales Development.
Experience
Work history, roles, and key accomplishments
Managed customer cases for damaged Samsung products via chat interface using CRM system. Coordinated technical repairs, product logistics, and warranty claims.
Bartender & Customer Service
TOKIO Bar
Jan 2023 - Jan 2025 (2 years)
Delivered customer service to diverse international clientele in fast-paced hospitality environment. Managed customer orders, payments, and bar operations.
Customer Service & Sales
LEGiS Editorial
Jan 2022 - Jun 2022 (5 months)
Managed prospect relationships and B2B sales for accounting software and legal documentation solutions. Conducted product demonstrations and consultations for legal professionals.
Customer Service Representative
CLARO Colombia
Jan 2019 - Dec 2021 (2 years 11 months)
Handled inbound customer inquiries and resolved service issues related to telecommunications products. Processed contract legalization and service agreement documentation.
Sales Associate
CLARO Colombia
Jan 2019 - Dec 2021 (2 years 11 months)
Sold CLARO services including mobile plans, internet, and bundled solutions. Monitored sales process workflows and maintained compliance with service procedures.
Education
Degrees, certifications, and relevant coursework
EV.G
Generative AI & NLP Certification, Generative AI and NLP
Completed a certification in Generative AI and NLP in 2024.
Anthropic
Claude Code 101 Certification, Claude Code
Completed the Claude Code 101 certification in 2024.
Universidad ECCI
Tecnólogo en Procesos Industriales, Industrial Processes
Pursued a degree in Industrial Processes at Universidad ECCI in Bogotá.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Portfolio
katamar-lang.github.io/PORTAFOLIOSalary expectations
Social media
Job categories
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