Looking for a job

TATCAIYANII NAIR

@tatcaiyaniinair

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Experienced administration professional specializing in insurance and payroll.

Malaysia

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What I'm looking for

I seek a role in administration or insurance operations with clear growth, collaborative culture, meaningful client contact, and opportunities to manage payroll, claims and process improvements.

I am an experienced administration professional with a strong background in insurance operations, payroll and client-facing support. I have managed insurance applications, policy changes, reinstatements, renewals and claims while liaising with healthcare centres and clients to resolve medical report and claim matters.

Previously I provided HR and payroll support, collecting time and attendance records, preparing employee data reports, and delivering secretarial services such as document preparation and office organization. I have also worked in customer relations preparing proposals, demonstrating products and handling after-sales enquiries.

I combine practical administrative skills with training in management, digital marketing and contract negotiation. I am honest, hardworking, organized and an effective communicator who negotiates resourcefully to achieve objectives.

Experience

Work history, roles, and key accomplishments

Current

Senior Administration Clerk

Current

SP Glow Agency (AIA)

Jan 2022 - Present (3 years 8 months)

Processed insurance applications, reinstatements, policy changes and cancellations while managing renewals and claims, improving client service responsiveness. Liaised with healthcare centres for medical reports and supported payroll and investment dividend withdrawals.

Insurance Processing Claims Management Customer Service Payroll Support Healthcare Liaison Renewals Documentation Communication

HR Admin Assistant

BC Card Distributors Sdn Bhd

Jan 2018 - Dec 2020 (2 years 11 months)

Managed payroll data by collecting time and attendance records and preparing employee reports for HQ; provided secretarial support including document formatting, call handling, and office organization to streamline HR operations.

Payroll Processing Time Attendance Payroll Reporting Data Entry Office Administration Communication Records Management

Customer Relation Clerk

Kolay Houstyle Design Sdn Bhd

Jan 2015 - Dec 2017 (2 years 11 months)

Handled customer enquiries and after-sales complaints, developed proposals and quotations, and demonstrated products to assist customer selection, improving satisfaction and repeat business.

Customer Service Sales Support Proposal Writing Communication Client Relations

Education

Degrees, certifications, and relevant coursework

University of Science Malaysia (USM)

Bachelor of Management, Strategy and Organisational Management

Open and Distance Learning student pursuing a Bachelor of Management with a major in Strategy and Organisational Management and a minor in Political Science, expected 2026.