At Downtown Eastside Women’s Centre, I administered donor and operational records in Salesforce, using data coding, de-duplication, and system audits to maintain data integrity.
I also processed gifts and financial operations, investigated discrepancies, and coordinated logistics, stakeholder communications, and reporting for the Herstory Gala.
At Best Buy Canadian Headquarters, I managed 80–100+ weekly customer cases in Salesforce while maintaining a 95%+ satisfaction rating. I streamlined workflows and troubleshooting procedures, reducing case resolution time by 30%.
At UBC Chapman Learning Commons, I maintained electronic records with 99% accuracy and improved internal response times by 20%. Earlier, at Sum's Grocery Checkout, I supervised daily operations and managed daily transactions with accurate cash balancing and reporting.
