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Fazila Rasheed

@fazilarasheed

Technical Sales Specialist at NTT DATA, helping customers find solutions and supporting retention through inbound sales.

Canada

Message

At NTT DATA, I respond to customer calls, resolve inquiries and complaints, and recommend products and services to support customer retention. I also process sales through e-commerce platforms and keep CRM records accurate.

As a Project Coordinator (Contract) at Impact Art Co-op, I coordinated work for the Co-op's representation at the United Nations 2022 STI Forum. I managed a $1M MITACS grant proposal from documentation and planning through submission and tracking, and coordinated teams and stakeholders around project and compliance requirements.

Earlier, I supported administration and operations across nonprofit, education, and other organizations. At Butterfly Developmental Center, I planned an expansion strategy that increased profit margins by approximately 40%, while at United Way of Calgary and Area I entered and analyzed fundraising data in Andar. I also volunteer with CIWA, supporting newcomer employment readiness.

Experience

Work history, roles, and key accomplishments

Current

Technical Sales Specialist

Current

NTT DATA

Nov 2025 - Present (11 months)

Handles high-volume inbound customer calls, resolves inquiries, and upsells products to support revenue growth. Conducts sales transactions via e-commerce platforms and maintains accurate CRM records.

Inbound Sales Customer Service Upselling CRM Ecommerce Data Entry

Current

Office Administration Volunteer

Current

CIWA (Calgary Immigrant Women's Association)

Sep 2021 - Present (5 years 1 month)

Prepared computer and hardware inventories, conducted client follow-up calls and satisfaction surveys. Facilitated mock interviews and provided feedback to support newcomer employment readiness.

Inventory Management Customer Follow up Interview Coaching Survey Administration

Service and Sales Agent

WestJet

Jun 2022 - Aug 2022 (2 months)

Managed inbound customer calls regarding bookings, baggage, complaints, and service requests. Logged interactions in CRM and followed escalation protocols for timely resolution.

Customer Service CRM Call Handling Issue Resolution

Project Coordinator

Impact Art Co-op

Dec 2021 - May 2022 (5 months)

Planned and managed project tasks and timelines for the UN 2022 STI Forum representation. Managed a $1M MITACS grant proposal end-to-end and coordinated cross-functional teams and stakeholders.

Project Management Asana Grant writing Stakeholder Engagement Risk Management Onboarding Training Webinars Kumu

Virtual Assistant

Virtual Gurus

Jul 2021 - Feb 2022 (7 months)

Organized Dropbox file structures and email systems to streamline remote operations. Standardized filing and data management processes, increasing team productivity by 5%.

File Management Email Management Data Management Process Improvement Dropbox

Administrative Assistant

United Way of Calgary and Area

Sep 2020 - Mar 2021 (6 months)

Completed high-volume data entry into fundraising CRM for 200+ donor-funded agencies. Researched and formatted donor data to support reporting and decision-making.

Data Entry CRM Andar Data Analysis Reporting

Head of Administration, Parent Communication & Event Coordinator

Toddler's Den

Jan 2020 - Apr 2020 (3 months)

Managed office operations, staff scheduling, and parent communications. Implemented new filing and inventory systems, reducing monthly expenditure by 12%, and organized workshops and events.

Administration Staff Scheduling Communication Skills Event Coordination Inventory Management Vendor Management

Center Coordinator

Butterfly Developmental Center

Jul 2017 - Dec 2019 (2 years 5 months)

Managed daily operations, scheduling, and staff coordination. Planned and executed expansion strategy, increasing profit margins by 40%, and trained administrative staff.

Operations Management Corporate Trainer Scheduling Strategic Planning Process Improvement

Administrative Assistant

Pt. Cipta Busana Mandiri

Jan 2015 - May 2017 (2 years 4 months)

Assisted in managing executive schedules and monitored costs against budget. Coordinated reports, presentations, and data, and managed office supply inventory.

Executive Support Budget Monitoring Reporting Data Management Inventory Management