Tashawna Smith
@tashawnasmith
Customer-focused financial services specialist with strong fraud prevention and collections expertise.
United StatesWhat I'm looking for
I am a customer-focused financial services professional with over five years of experience in call center and banking environments, specializing in fraud prevention, credit card support, and debt collection.
At Bank of America, Citi Bank, and Contract Callers Inc., I resolved complex account issues, investigated suspicious activity, negotiated payment arrangements, and consistently exceeded performance and collection goals while maintaining compliance with regulations.
I bring strong communication, conflict-resolution, and CRM/case-management skills, and I prioritize empathetic customer experiences, accuracy, and regulatory adherence in every interaction.
Experience
Work history, roles, and key accomplishments
Assisted customers with credit card inquiries, billing issues, and account management while consistently exceeding call handling and customer satisfaction metrics and maintaining compliance.
Fraud Specialist
Citi Bank
May 2021 - Aug 2022 (1 year 3 months)
Investigated suspicious account activity and collaborated with internal teams to resolve fraud claims, protecting customer assets and ensuring regulatory compliance.
Debt Collector
Contract Callers Inc.
Jan 2020 - Feb 2021 (1 year 1 month)
Managed high-volume calls to recover delinquent accounts, negotiated payment arrangements, and exceeded monthly collection goals while maintaining regulatory compliance and customer relations.
Education
Degrees, certifications, and relevant coursework
Orange Park High School
High School Diploma, General Studies
High School Diploma awarded in May 2019 from Orange Park High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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