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Tarajoy94 User

@tarajoy94user

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Customer support contractor at Gramercy Tech supporting Google Accelerate and resolving tickets for Googlers.

United States

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What I'm looking for

I'm seeking remote or on-site opportunities in system administrative support, project management, customer service, or marketing.

At Gramercy Tech, I support the Google Accelerate project as a Zendesk Agent, responding to Googlers’ inquiries and troubleshooting issues to help resolve tickets in a timely way. I also track and escalate technical concerns and work with the internal team on project enhancements.

At Digital Generation, I communicated with clients including Old Mutual, Investec, Sanlam, and Discovery about order statuses and deferred shipments. I coordinated with suppliers, supported invoicing and sales teams, and contributed creative support to corporate events and campaigns.

Experience

Work history, roles, and key accomplishments

Current

Zendesk Agent

Current

Gramercy Tech

Jan 2026 - Present (9 months)

Provided customer support to Googlers, managing and resolving tickets. Responded to user inquiries, troubleshooting issues and ensured timely resolution.

Zendesk Customer Support Troubleshooting Collaboration

Client Relationship Associate

Digital Generation

Jan 2017 - Jan 2021 (4 years)

Communicated daily with clients on order statuses and managed expectations for deferred shipments. Coordinated with major suppliers to ensure timely delivery and provided invoicing backup support.

Client Communication Vendor Management Marketing Invoicing Sales Support IT Training Stock Management

Au Pair

Au Pair in America

Jan 2024 - Present (2 years 9 months)

Managed daily schedules, meals, transportation, and developmental activities for children. Developed strong cross-cultural communication skills and problem-solving abilities.

Childcare Time Management Cross Cultural Communication Problem Solving