Open to opportunities

Karen Miller

@karenmiller

Message

I run e-commerce operations and build scalable content, translation, and document systems.

South Africa

Message

What I'm looking for

I'm looking for remote, full-time work where I can keep operations organized, improve workflows, coordinate teams and suppliers, and deliver reliable customer, content, or administrative support.

I founded and run Helderberg School Clothing, an e-commerce start-up where I manage customer support, suppliers, product listings, logistics, finances, digital marketing, and daily operations.

At Competitive Capabilities International, I built and maintained a CMS with more than 12,000 pages, improving access to content and operational efficiency. I developed workflows for content, images, equations, e-learning, and multilingual outputs.

I coordinated translations across more than 10 languages, designed an internal knowledgebase, and worked with IT and distribution teams to deliver digital content in multiple formats. I also trained and mentored new hires and presented on content innovation at the 2017 MadCap Conference in San Diego.

Through ongoing remote work with Instrktiv and earlier team leadership at Exigent, I’ve created document systems, managed translation work, supervised quality, and improved processes under tight deadlines.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Helderberg School Clothing

Jan 2022 - Present (4 years 8 months)

Conceived, planned, and launched an online retail business from scratch, managing all operations including content creation, product listings, supplier management, and customer support. Oversaw finances, logistics, and digital marketing campaigns.

Ecommerce Content Creation Product Listing Supplier Management Customer Support Web Design Digital Marketing Business Administration Operations Management

Current

Document Systems Specialist

Current

Instrktiv

Jan 2016 - Present (10 years 8 months)

Created and maintained document systems in MadCap Flare for multiple clients, working remotely. Managed translations for clients using MadCap Lingo.

Madcap Flare MadCap Lingo Document Management Translation Management Remote Collaboration

Content & Translation Management Systems Specialist

Competitive Capabilities International (CCi)

Jan 2013 - Dec 2024 (11 years 11 months)

Built and maintained a CMS with 12,000+ pages of content, improving accessibility and efficiency. Coordinated translations across 10+ languages and produced high-quality multilingual deliverables.

CMS Translation Management Workflow Development Knowledge Management Training Mentorship Technical Documentation

DTP Layout & Graphic Design

Competitive Capabilities International (CCi)

Jan 2011 - Dec 2013 (2 years 11 months)

Produced professional layouts for documents, presentations, and graphics. Assisted production managers with branding and formatting across projects.

DTP Graphic Design Layout Design Branding Formatting

Team Leader

Exigent (Transcription Services)

Jan 2007 - Dec 2011 (4 years 11 months)

Supervised a team of six, distributing workloads and monitoring quality. Produced legal documentation, court submissions, and professional presentations.

Team Leadership Workload Distribution Quality monitoring Legal Documentation Process Improvement