TANYA DAKSH
@tanyaa
HR Generalist and Talent Acquisition Specialist delivering high-volume hiring with strong offer closure.
IndiaWhat I'm looking for
I’m an India-based HR Generalist and Talent Acquisition Specialist with 1 year of direct HR recruitment experience and 4+ years in high-performance customer operations across Expedia Group, IGT Solutions, and Zomato. I consistently source 30+ candidates per month, close 15+ positions per quarter, and maintain a 90% offer acceptance rate through end-to-end offer negotiation and salary alignment.
My recruiters’ strength is grounded in structured, ATS-driven workflows and proactive stakeholder management—using LinkedIn Recruiter, Boolean Search, Naukri, referrals, and talent mapping to prevent pipeline gaps during peak hiring cycles. I’ve also been recognized as a Top Performer at Expedia Group for 3 consecutive quarters, and I bring cross-cultural, multinational collaboration habits into every mandate I own.
Experience
Work history, roles, and key accomplishments
Managed 20–35 chat-based interactions daily for international travellers, maintaining CSAT above team average in a high-volume global operation. Delivered end-to-end travel operations (bookings, cancellations, itinerary changes) using Amadeus GDS and improved escalation resolution workflows through cross-functional collaboration.
Customer Support Representative
Igt Solutions Ltd.
Nov 2021 - Dec 2022 (1 year 1 month)
Handled 80+ inbound calls daily on the international Expedia process, achieving first-call resolution and quality scores above 92%. Consistently exceeded KPIs for average handle time, CSAT, and productivity in a fast-paced multinational BPO environment.
Customer Support Representative
Jindal Intellicom Pvt. Ltd.
Nov 2020 - Nov 2021 (1 year)
Managed 100+ customer queries daily across orders, deliveries, and escalations while maintaining quality scores above 90% month-on-month. Resolved issues through structured escalation handling to sustain consistent service outcomes.
HR Recruiter
Reliable Hr Solution Pvt. Ltd.
Oct 2019 - Nov 2020 (1 year 1 month)
Executed full-cycle recruitment across concurrent client mandates, including requirement gathering, multi-channel sourcing, screening, competency-based interviews, and offer management. Sourced 30+ candidates per month and achieved a 90% offer acceptance rate through salary alignment and end-to-end negotiation.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University (IGNOU)
Master of Business Administration (MBA), Human Resource Management
2023 - 2025
MBA in Human Resource Management from Indira Gandhi National Open University (IGNOU) during 2023–2025.
University of Delhi
Bachelor of Arts, Arts
2019 - 2022
Bachelor of Arts from the University of Delhi during 2019–2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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