"I have 5 years in customer support, growing from the floor to an SME role guiding agents on tough cases. I enjoy finding root causes, not just closing tickets. At Aegis, we fixed repeat concerns in the customer journey and cut queries by about 10%. Now I want more ownership, like handling escalations or mentoring a team, at a company that values quality. This role looks like a great fit."
Looking for a job
Tanveer Pasha
@tanveerpasha
Customer support professional at Aegis who reduced customer queries by 10% by improving the customer journey.
IndiaWhat I'm looking for
At Aegis customer support services Pvt Ltd, I provided floor support to agents on the Flipkart process and resolved issues as an SME. I investigated customer incidents and shared resolutions with agents by email.
At Cogent E-Services Ltd, I supported new agents on the Flipkart process and escalated issues to level 3. I created JIRA tickets, prepared reports on process issues, and investigated inaccuracies to help prevent confusion and errors.
At Springbord systems Pvt Ltd, I worked on an image captioning team for the Amazon process, researching information to produce accurate captions. I also reduced customer queries by 10% by identifying recurring concerns and adding them to the customer journey.
Experience
Work history, roles, and key accomplishments
SL
Content Writer
Springbord Systems Pvt Ltd
Jun 2024 - Sep 2024 (3 months)
Worked in an image captioning team for an Amazon process, conducting research to produce accurate information. Ensured quick resolution of concerns and maintained an excellent performance track record.
AL
Senior Executive – Operations
Aegis Customer Support Services Pvt Ltd
Jul 2021 - Jun 2024 (2 years 11 months)
Provided floor support to agents for the Flipkart process and solved issues as a subject matter expert. Analyzed and investigated customer issues, providing resolutions via emails and working on critical errors affecting performance.
CL
Customer Support Associate
Cogent E-Services Ltd
Aug 2019 - Jun 2021 (1 year 10 months)
Provided floor support to new agents for the Flipkart process and escalated issues to level 3. Created and worked on JIRA tickets, prepared reports on important issues, and analyzed pending issue data to ensure quick resolution.
Education
Degrees, certifications, and relevant coursework
BH
Bachelor of Commerce (Hons)
Bachelor of Commerce (Hons), Commerce
2015 - 2018
Pursued a Bachelor of Commerce (Hons) degree from 2015 to 2018.
PR
Pre-University
Pre-University, General Studies
2013 - 2015
Completed Pre-University education from 2013 to 2015.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2500k+ INR
Job categories
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