tanaka leeroy madhiko
@tanakaleeroymadhiko
Helpdesk agent turning customer issues into solutions, now building data-driven analytics.
ZimbabweWhat I'm looking for
I’m a Tech Support Helpdesk Agent with over 5 years of experience in helpdesk operations, technical support administration, and customer services. I handle customer inquiries across phone, email, walk-ins, and social media, keep detailed case notes, and coordinate job cards to ensure smooth servicing, strong client relationships, and SLA adherence.
Currently, I’m a Graduate Trainee Data Scientist at Bindura University of Science Education (BUSE), analyzing institutional and operational datasets to support data-driven decision-making. I develop predictive and analytical models, design dashboards and visual analytics, clean and process large datasets, and automate reporting workflows to improve efficiency in monitoring and evaluation.
Experience
Work history, roles, and key accomplishments
Graduate Trainee Data Scientist
Bindura University of Science Education (BUSE)
Jan 2026 - Present (5 months)
Analyze institutional and operational datasets to support data-driven decision-making, developing predictive/analytical models for university operations and research activities. Build dashboards, automate reporting workflows, and collaborate with academic and administrative teams to translate insights into recommendations.
Helpdesk Agent
Liquid Intelligent Technologies
Jan 2020 - Mar 2025 (5 years 2 months)
Resolve customer queries across phone, email, walk-ins, and social media while maintaining accurate case notes for efficient troubleshooting and handovers. Create and follow up job cards, deliver technical and after-sales support to corporate and retail clients, and support technical administration tasks while ensuring SLA and policy compliance.
IT Intern
Liquid Intelligent Technologies
May 2019 - Dec 2019 (7 months)
Support IT infrastructure maintenance including hardware setup, user account management, and system monitoring. Assist with network and systems administration, contribute to IT documentation and knowledge-sharing, and shadow senior IT officers to learn corporate IT service management practices.
Education
Degrees, certifications, and relevant coursework
Harare Institute of Technology
Master of Technology (M.Tech), Data Science and Analytics
Completed a Master of Technology (M.Tech) in Data Science and Analytics at Harare Institute of Technology, graduating in 2025.
Harare Institute of Technology
Bachelor of Technology (B.Tech Hons), Information Security and Assurance
Completed a Bachelor of Technology (B.Tech Hons) in Information Security and Assurance at Harare Institute of Technology, graduating in 2021.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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