At Optum, I acted as a strategic relationship and support partner for UHC and five National Infusion clients. I gathered operational requirements, analyzed account performance, and delivered progress reports and data-backed presentations.
At United Health Group, I managed product deployment and provider onboarding across provider specialties, helping save a client at least $2 million per year. I also analyzed claims processing friction points and helped reduce denials from 48% to 22% in four months.
I used Power BI, Tableau, and Power Query to examine claims and network data, support investment decisions, and improve data quality. My work also included technical data translation, system testing, provider training, and compliance audits.
