Tamia Ellis
@tamiaellis
Certified Nursing Assistant delivering compassionate long-term and memory care, plus strong customer support and documentation skills.
What I'm looking for
I’m a compassionate and reliable Certified Nursing Assistant with hands-on experience in long-term care, memory care, and daily living assistance. I focus on supporting residents with dignity, compassion, and professionalism while monitoring and documenting patient care and changes in condition. I’m also comfortable maintaining a clean, safe, and comfortable environment and transporting residents to activities and appointments.
Beyond clinical care, I bring strong customer service and communication skills developed through phone-based customer support and high call-volume environments. In my Customer Service Representative role, I handled order, account, and delivery concerns professionally, resolved issues, documented customer interactions accurately in internal systems, and maintained confidentiality while following company policies. I’m skilled with data entry, data documentation, and computer-based work, including email support and customer issue escalation.
I also strengthen my leadership and organization through shift management and fast-paced retail experience, including supervised shifts, training team members, and ensuring accurate register and order operations. I’m currently pursuing a Bachelor’s degree in Health Science Administration, and I’m guided by teamwork, attention to detail, and continuous improvement. With my CNA training and certifications (including HIPAA and OSHA, plus CPR/BLS/AED/First Aid), I’m ready to contribute to a care team that values safe, respectful, well-documented patient support.
Experience
Work history, roles, and key accomplishments
Certified Nursing Assistant
Runk and Pratt Assisted Living
Feb 2026 - Present (5 months)
Assist residents with activities of daily living and provide compassionate, professional support. Monitor and document patient care changes, transport residents to appointments, and maintain a clean and safe environment.
Certified Nursing Assistant
Lynchburg Health & Rehabilitation Center
Jul 2025 - Jan 2026 (6 months)
Provide nursing assistant support to residents, including personal care and mobility assistance. Assist with feeding and hygiene, support memory care, and collaborate with healthcare staff to follow individualized care plans.
Certified Nursing Assistant
The Elms
Aug 2024 - Nov 2024 (3 months)
Provide personal care and mobility assistance to assigned residents. Support memory care/dementia patients and collaborate with healthcare staff to follow individualized care plans.
Retail Reset Merchandiser
SAS Retail Services
Jun 2023 - Oct 2024 (1 year 4 months)
Reset and organize store sections according to planograms. Ensure accurate product placement and support inventory flow in fast-paced retail environments.
CNA Training Program
Raspberry Hill
Feb 2024 - Apr 2024 (2 months)
Completed a CNA training program with Raspberry Hill.
Sales Associate/Cashier
Big Lots
Oct 2022 - Mar 2023 (5 months)
Operate cash registers and handle cash transactions accurately. Assist customers with purchases and returns while maintaining store cleanliness and organization.
Smoothie Maker/Cashier-Shift Leader
Smoothie King-Lynchburg
Jul 2021 - Oct 2022 (1 year 3 months)
Supervise shifts and assist with training team members. Prepare food and beverages following safety standards and manage orders, register operations, and customer service.
Customer Service Representative
STARTEK-Lynchburg
Aug 2017 - Aug 2022 (5 years)
Provide phone-based customer support for Grubhub users and handle high call volumes. Document customer interactions in internal systems, resolve order/account/delivery concerns, and maintain confidentiality while following company policies.
Wal-Mart Associate
Walmart-Lynchburg
Mar 2021 - Jul 2022 (1 year 4 months)
Fulfill online customer orders accurately and efficiently. Load orders into customer vehicles and maintain strong customer service standards while assisting customers with inquiries as needed.
Kroger Courtesy Clerk
Kroger
Jan 2020 - Mar 2021 (1 year 2 months)
Select and pack customer grocery orders. Assist customers with loading and inquiries.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor of Health Science Administration, Health Science Administration
2024 -
Currently pursuing a Bachelor’s degree in Health Science Administration at Strayer University (remote).
Raspberry Hill
Certified Nursing Assistant (CNA) Training Program, Nursing Assistant
2024 - 2024
Completed a CNA training program at Raspberry Hill from February 2024 to April 2024.
E.C. Glass High School
High School Diploma
2014 - 2018
Completed high school education at E.C. Glass High School from August 2014 to June 2018, earning a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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