Brianna Whitaker

I’m a Certified Nursing Assistant, currently working at Brooklyn Queen’s Nursing Home (7/10/2024–). I earned my CNA CERTIFICATE (09/1/2023–10/02/2023) and bring a patient-first approach to everyday support—staying calm, organized, and attentive to needs.

Before my CNA role, I built strong healthcare-adjacent experience as an Urgent Care (receptionist temp) and in home-care support with Addus Home Care (03/2016–12/2018). I addressed and resolved patient concerns/complaints, answered phones and emails, processed inquiries for eligibility/authorizations/referrals, and helped with tasks like feeding, washing, and cooking.

I also know how to perform under pressure in fast-paced customer-facing environments. At Nordstrom Rack, I served as a Manager with customer service, managing money, and packaging; in retail roles I directed customers to fitting rooms, handled cash register transactions, and maintained clean, stocked areas.

I’m detail-oriented and quick to learn, with practical tech skills in Microsoft Word, PowerPoint, Excel and Google Docs & Google Slides. Whether I’m coordinating schedules and appointments or supporting patients and customers, I focus on reliability, communication, and doing the work right the first time.