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Tamara Lobos

@tamaralobos

Payments Analyst at Orbital Solutions investigating deposits and withdrawals across provider platforms and coordinating transaction resolutions.

Paraguay

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What I'm looking for

I'm seeking remote, non-phone-based roles in operations, payments, back office, virtual assistance, or administrative support.

At Orbital Solutions, I investigate pending, delayed, or incorrectly reflected deposits and withdrawals for online gaming payment operations in Argentina and Paraguay. I check transaction status across internal and provider platforms, then coordinate with international support teams to resolve discrepancies and incidents.

Previously, I supported customers and back-office operations at Grupo Mao, Mango Payment, and Apex America, documenting cases and escalating incidents, including suspected banking-fraud reports. I recently completed Pareto Talent's Executive Assistant Bootcamp, with hands-on work in CRM workflows, automation, and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Payments Analyst

Current

Orbital Solutions

Feb 2026 - Present (8 months)

Review deposits and withdrawals for online gaming payment operations, investigate transaction statuses across internal and provider platforms, and coordinate with international support teams to resolve discrepancies.

Payment Operations Transaction Investigation Back Office Operations Incident Escalation Data Tracking Records Management Google Sheets Excel

IT & Monitoring Assistant / Customer Support

Grupo Mao

Dec 2025 - Feb 2026 (2 months)

Provided customer assistance by phone, email, and messaging while documenting support processes and IT equipment inventory. Detected and reported incidents and maintained detailed records.

Customer Support Incident Reporting Documentation IT inventory Records Management

Digital Customer Support

Mango Payment

Sep 2024 - Jul 2025 (10 months)

Provided digital and video-call support to wallet customers through Genesys and social channels. Reviewed suspicious account activity, applied account blocks, and prepared fraud reports.

Digital Customer Support Genesys Fraud Detection Account Management Incident Reporting

Customer Service Representative

Apex America

Mar 2022 - Jul 2024 (2 years 4 months)

Supported Tigo Paraguay customers through phone and digital channels using Zendesk, managing inquiries, complaints, and case documentation.

Customer Service Zendesk Case Management Communication Skills Issue Resolution

Education

Degrees, certifications, and relevant coursework

EF SET

EF SET English Certificate, English

Grade: C1 Advanced (66/100)

Earned the EF SET English Certificate with a C1 Advanced score of 66/100.

Pareto Talent

Certificate of Completion, Executive Assistant

Activities and societies: Training included HighLevel, Zapier, ClickUp, content creation, digital marketing, Claude, Lovable, vibe coding, AI tools, Inbox Zero, calendar management, project management, effective communication, and time management.

Completed a 10-day Executive Assistant Bootcamp with 30+ hours of intensive training and a comprehensive final project.