Open to opportunities

Ceci Cortaza

@cecicortaza

Virtual Assistant at Virtual Latinos who coordinated legal client intake, prepared agreements, and organized case records.

Paraguay

Message

At Virtual Latinos, I managed client communications for a U.S.-based law firm, coordinated appointments, and followed up with prospective clients during intake.

I prepared legal agreements and contracts for client review and signature. I also maintained client records in Merus and LollyLaw and tracked payments using Google Sheets.

As a Personal Injury & Medical Malpractice Client Coordinator for Virtual Staffing, I handled inbound calls and collected preliminary information from prospective clients for review by the Intake Specialist.

I organized intake documentation and routed inquiries, faxes, and client records to the appropriate legal team members. At Itaú Paraguay Bank, I processed credit applications and developed automation solutions, tools, and macros for repetitive tasks.

Experience

Work history, roles, and key accomplishments

Personal Injury & Medical Malpractice Client Coordinator

Virtual Staffing

Feb 2025 - Nov 2026 (1 year 9 months)

Managed inbound calls and conducted preliminary intake for prospective clients. Compiled intake documentation, distributed faxes, and maintained accurate records using case management platforms.

Client intake Communication Skills Case Management Filevine MyCase Lead Docket Slack HumbleFax Docusign Record keeping

Virtual Assistant for U.S. based Law firm

Virtual Latinos

Apr 2022 - Feb 2025 (2 years 10 months)

Managed client communications, conducted follow-up calls, and coordinated appointments. Drafted legal agreements, tracked payments, and maintained client records in case management systems.

Client Communication Email Management Google Calendar Google Meet Zoom Google Sheets Legal Document Preparation Case Management Merus LollyLaw Payment Processing Record keeping

Commercial Agent / Administrative Assistant / Operational Assistant

Itaú Paraguay Bank

Oct 2013 - Nov 2021 (8 years 1 month)

Managed customer complaints, processed credit applications, and routed inquiries to appropriate departments. Provided administrative and operational support, including developing process automation solutions and creating tools to streamline workflows.

Customer Service Credit Processing Administrative Support Process Automation Macros Operational Reporting Communication Skills

Intern

Amnesty International

Jul 2013 - Oct 2013 (3 months)

Mapped news on human rights violations in Paraguay and updated the organization's web page. Attempted to establish contact with foreign journalists interested in covering human rights issues.

Research Media Monitoring Content Management Communication Skills