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Tamanna khan

@tamannakhan

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I resolve high-priority escalations, reconcile vendor ledgers, and strengthen multichannel operations.

India

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What I'm looking for

I'm seeking to drive operational excellence and process compliance in a dynamic business setting, with opportunities to manage escalations, vendor workflows, reconciliations, and multi-channel operations.

At Urbanic – Savana, I manage critical customer refund escalations via email, maintaining 95%+ first-contact resolution within target SLAs. I conduct transaction audits and background verification on disputed claims to safeguard revenue.

Previously at Travel Buddy, I supervised WhatsApp, Instagram, and official business workflows while evaluating merchant listings and coordinating handoffs with Contracting teams. I managed revenue sheets, vendor disbursements, receivables, and ledger balance.

At TaskUs, I handled high-priority inbound client accounts, account disputes, and resolution workflows while meeting CSAT, SLA, and compliance expectations. I also bring hands-on event logistics and community reforestation coordination experience.

Experience

Work history, roles, and key accomplishments

Escalation Advocate

Urbanic

Mar 2026 - Sep 2026 (6 months)

Spearheaded critical customer refund escalations via email, maintaining 95%+ first-contact resolution within target SLAs. Conducted rigorous background verification and transaction audits on disputed claims to safeguard revenue.

Escalation Management Refund Investigations SLAs Optimization Vendor Management Transaction Auditing

Operations Manager

Travel Buddy

Jun 2025 - Mar 2026 (9 months)

Supervised operational workflows across WhatsApp, Instagram, and official business queues. Screened and evaluated prospective merchant listings, coordinating smooth handoffs with Contracting teams.

Multi channel Operations Vendor Management Ledger Reconciliation Excel Process Optimization

Service Operations Advocate

TaskUs

Mar 2024 - Mar 2025 (1 year)

Managed high-priority inbound client accounts and resolution workflows, upholding top CSAT and SLA benchmarks. Applied active listening and structured de-escalation protocols to resolve account disputes and ensure compliance.

Account Management SLA Compliance De escalation Active Listening Dispute Resolution