talha Ilgın

I am a resourceful and tech-savvy Network Technician with proven experience in troubleshooting internet and communication systems. My advanced communication skills in both English and Turkish, combined with a strong customer-first mindset, enable me to provide exceptional support to clients. I am currently seeking to transition into remote Customer Service roles where I can leverage my technical expertise and problem-solving abilities in a dynamic, international environment.

At Türk Telekom, I have honed my skills in diagnosing and repairing internet and infrastructure faults for both residential and business customers. I excel in installing and configuring network hardware, delivering clear and empathetic technical support, and maintaining accurate service logs. My ability to collaborate with internal teams to escalate complex issues has been key to my success in providing high-quality service under pressure.