talha  IlgınTI
Open to opportunities

talha Ilgın

@talhailgn

Resourceful Network Technician with a passion for customer service.

Turkey
Message

What I'm looking for

I am looking for a remote Customer Service role that values technical expertise and offers opportunities for growth.

I am a resourceful and tech-savvy Network Technician with proven experience in troubleshooting internet and communication systems. My advanced communication skills in both English and Turkish, combined with a strong customer-first mindset, enable me to provide exceptional support to clients. I am currently seeking to transition into remote Customer Service roles where I can leverage my technical expertise and problem-solving abilities in a dynamic, international environment.

At Türk Telekom, I have honed my skills in diagnosing and repairing internet and infrastructure faults for both residential and business customers. I excel in installing and configuring network hardware, delivering clear and empathetic technical support, and maintaining accurate service logs. My ability to collaborate with internal teams to escalate complex issues has been key to my success in providing high-quality service under pressure.

Experience

Work history, roles, and key accomplishments

TT
Current

Network Technician

Turk Telekom

Diagnosed and repaired internet and infrastructure faults for residential and business customers. Installed and configured network hardware for client sites, delivering clear and empathetic technical support.

Education

Degrees, certifications, and relevant coursework

Dokuz Eylul University logoDU

Dokuz Eylul University

Associate Degree, Electronic Technology

2015 - 2017

Completed a program focused on electronic technology. Gained foundational knowledge in electronic systems and their applications.

Tech stack

Software and tools used professionally

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talha Ilgın - Network Technician - Turk Telekom | Himalayas