At Turkcell Superonline, I lead the internet fault desk, tracking cases from the first report through resolution and escalating them to technical teams and dealers when needed.
I also keep customers updated about service faults and technician visits, and assign daily cases to a team of 8 while tracking resolutions against dealer fault targets.
At CTRL&YOU, I teach HTML, CSS, and JavaScript to international learners in weekly, one-to-one remote sessions, explaining code problems in plain English.
Previously, at Zambak Bilişim, I resolved software, application, hardware, and network issues for business users and customers. I logged and prioritized tickets in Jira and CRM, supported Microsoft 365 and Windows users, and deployed VMware virtual machines from custom ISO images.
