Open to opportunities

Muhammad Talha Alvi

@talha_alvi

Customer service advisor and trust & safety associate with remote client-support experience and freelance SEO and content reviews.

Pakistan

Message

What I'm looking for

customer support

content moderation

trust & safety

data entry

As a Technical Support Coordinator at Gaichu Management Services, I coordinated support requests, tracked reported issues, and kept clients and relevant teams updated. I also troubleshot basic technical problems and maintained accurate follow-up records.

From 2021 to 2025, I worked as a Digital Marketing Professional on Fiverr and with local clients. I communicated with international clients, clarified requirements, and reviewed website and content assets against defined standards.

I investigated technical and content issues and provided clear reports and recommendations. I worked independently in a remote environment, handled sensitive client information confidentially, and met delivery targets.

Experience

Work history, roles, and key accomplishments

Digital Marketing Professional

Freelance (Fiverr) & Local Clients

Jan 2021 - Jan 2025 (4 years)

Communicated with international clients across cultures and time zones, clarified requirements, and resolved concerns professionally. Managed client relationships with a strong focus on courteous communication, service quality, accuracy, and timely delivery.

Digital Marketing SEO Client Communication Content Review WordPress Google Analytics Google Search Console Reporting

Technical Support Coordinator

Gaichu Management Services

Feb 2022 - Nov 2022 (9 months)

Coordinated technical support requests, tracked reported issues, and communicated updates to clients and relevant teams. Troubleshot basic technical problems, identified recurring issues, and provided clear guidance and practical solutions.

Customer Service Problem Solving Troubleshooting Documentation Communication Skills Time Management