Open to opportunities

Bianca Ross

@biancaross

Message

Highly motivated Medical Billing & Coding graduate with strong attention to detail.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my coding expertise and enhance patient care through efficient billing processes.

I am a dedicated Medical Billing and Coding graduate with a strong foundation in ICD-10 and CPT coding. My experience spans over four years in utilizing EPIC for patient registrations and insurance verifications, where I have consistently maintained an accuracy rate of 98%. I am passionate about ensuring accurate and efficient billing processes, and I am currently preparing to take the Certified Professional Coder (CPC) exam in February 2025.

Throughout my career, I have demonstrated my ability to work effectively in team settings, providing leadership and training to new employees. My role as a Customer Service Representative at Luminis has honed my skills in patient scheduling and communication, allowing me to assist up to 100 patients daily while adhering to HIPAA and OSHA compliance. I am committed to improving organizational effectiveness through my administrative and clerical support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Luminis (Anne Arundel Medical Center)

Oct 2020 - Present (4 years 7 months)

As a Customer Service Representative in Radiology Scheduling, I document CPT and ICD-9 codes for insurance billing, process patient demographics, and schedule appointments. I maintain a 98% accuracy rate in registrations and facilitate new employee training while adhering to HIPAA compliance.

Scheduling HIPAA Customer Service Medical Billing Training Communication Problem Solving

Supervisor

Navy Exchange Service Command

Jun 2013 - Oct 2020 (7 years 4 months)

In my role as Supervisor, I provided direction and training for over 13 associates across multiple departments. I prepared weekly schedules and engaged with clients and vendors to deliver excellent customer service and resolve complaints.