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@biancaross
Highly motivated Medical Billing & Coding graduate with strong attention to detail.
United StatesI am a dedicated Medical Billing and Coding graduate with a strong foundation in ICD-10 and CPT coding. My experience spans over four years in utilizing EPIC for patient registrations and insurance verifications, where I have consistently maintained an accuracy rate of 98%. I am passionate about ensuring accurate and efficient billing processes, and I am currently preparing to take the Certified Professional Coder (CPC) exam in February 2025.
Throughout my career, I have demonstrated my ability to work effectively in team settings, providing leadership and training to new employees. My role as a Customer Service Representative at Luminis has honed my skills in patient scheduling and communication, allowing me to assist up to 100 patients daily while adhering to HIPAA and OSHA compliance. I am committed to improving organizational effectiveness through my administrative and clerical support.
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Work history, roles, and key accomplishments
Luminis (Anne Arundel Medical Center)
Oct 2020 - Present (5 years 1 month)
As a Customer Service Representative in Radiology Scheduling, I document CPT and ICD-9 codes for insurance billing, process patient demographics, and schedule appointments. I maintain a 98% accuracy rate in registrations and facilitate new employee training while adhering to HIPAA compliance.
Navy Exchange Service Command
Jun 2013 - Oct 2020 (7 years 4 months)
In my role as Supervisor, I provided direction and training for over 13 associates across multiple departments. I prepared weekly schedules and engaged with clients and vendors to deliver excellent customer service and resolve complaints.
Degrees, certifications, and relevant coursework
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