I am a self-motivated and cheerful administrator and customer service professional with 4+ years of experience. Throughout my career, I have assisted with administrative duties and helped customers resolve their product and service issues. I am eager to support your company by providing top-class customer support and assisting with creating better customer relations.
As a call center agent at Startek, I gained extensive product knowledge and successfully solved customer queries about billing. I also handled tasks such as signing up debit orders, sending monthly statements, and passing credit on accounts. In my role as an office assistant at Ntlatseng Combined School, I provided valuable support by assisting with administrative duties, taking minutes in meetings, and maintaining filing and bookkeeping systems.
As a creative director at House of Takatso, I played a key role in developing and sourcing new products for the brand. I conducted extensive research on local and international trends through store visits, trade fairs, and sourcing. I also liaised and negotiated with customers and suppliers, traveled overseas to identify trends and select suitable products, and maintained strict adherence to sales and profitability KPIs. Additionally, I served as an administrative assistant at K-Dots Media, where I assisted the creative director with client communication and organization, graphic designing for clients, and planning events.
