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Taiwo SamsonTS
Open to opportunities

Taiwo Samson

@taiwosamson

Medical Virtual Assistant and medical technical support specialist, delivering remote patient support, EHR/EMR assistance, and reliable help desk workflows.

Nigeria
Message

What I'm looking for

I’m looking for a remote/virtual role where I can support healthcare teams with patient communication, appointment scheduling, medical documentation, and reliable technical troubleshooting—using help desk tools and EHR/EMR support to improve patient experience and operational efficiency.

I’m a results-driven Medical Virtual Assistant and Medical Technical Support Specialist with 1 year of experience supporting healthcare professionals, telemedicine providers, and health tech organizations. I manage virtual healthcare operations end-to-end—patient communication, appointment scheduling, medical documentation, and workflow optimization—so teams can serve patients with speed and accuracy.

I’m also skilled in remote technical support and help desk operations, including ticket management and user onboarding using Zendesk and Freshdesk, plus collaboration tools like Slack and Discord. From working with electronic medical records and remote patient monitoring to delivering patient education and clinical data capture, I communicate clearly with non-technical users and maintain HIPAA awareness, professionalism, and exceptional service in fast-paced healthcare environments.

Experience

Work history, roles, and key accomplishments

FH

Patient Education & Health Literacy

Federal Ministry of Health

Jul 2024 - Aug 2024 (1 month)

Delivered community disease education and prevention guidance to over 10,000 rural residents to improve hygiene, sanitation, and early symptom recognition. Conducted clinical data collection and lab surveys for neglected tropical diseases and supported remote coordination with district health teams to meet reporting deadlines.

FC

Family Planning Counselor

Family Health Care

Mar 2024 - May 2024 (2 months)

Provided family planning education and counseling to over 200 patients, explaining contraceptive options, benefits, risks, and post-procedure care in plain language. Documented patient history and consent information in systems, and coordinated appointments with reminders and follow-up tracking.

MM

MoMo Wallet Agent

MTN Mobile Money

Feb 2023 - Feb 2024 (1 year)

Onboarded and opened MoMo wallets for multiple customers and supported mobile financial services including airtime and data purchases. Facilitated bank transfers, educated new users on safe MoMo usage, and maintained detailed transaction records while resolving basic customer issues.

UH

Remote Patient Monitoring

University of Abuja Teaching Hospital

Jan 2022 - Present (4 years 6 months)

Tracked and documented patient vital signs, medication adherence, and treatment reactions in electronic medical records, escalating abnormal changes to the clinical team. Maintained patient records and educated patients on telehealth/phone reporting guidance and symptom awareness to support timely care.

Education

Degrees, certifications, and relevant coursework

CG

College of Nursing Science, Gwagwalada

Registered Midwifery Certificate, Midwifery

2024 -

Activities and societies: Won Most Influential in FCT (College of Nursing Science, 2023).

Registered Midwifery Certificate program (began March 2024). Won Most Influential in FCT (College of Nursing Science, 2023).

GG

Government Secondary School, Garriki

Senior Secondary School Leaving Certificate (SSCE), Secondary Education

2019 -

Completed secondary education and obtained the Senior Secondary School Leaving Certificate (SSCE) in July 2019.

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