At The Guardian Nigeria (Guardian Newspapers Limited), I installed workplace applications, including Microsoft Office and Adobe Reader, through the company's internal server. I also installed Windows from a bootable USB prepared by another ICT team member.
I checked network connectivity by confirming whether computers received IP addresses and escalated DHCP-related issues to my supervisor. For printer problems, I installed drivers, tested functionality, and checked system connections and network cables.
I inspected computer memory and upgraded RAM, including upgrades from 4GB to 8GB. I also participated in practical ICT support activities involving hardware, software installation, and troubleshooting.
In my self-directed IT Support Ticketing Workflow Simulation, I created a dashboard to record and track requests, categorize tickets by issue type and priority, and demonstrate status tracking, escalation, and resolution documentation.
