Tahira Laskar
@tahiralaskar
Customer-focused technical support and business development specialist.
United KingdomWhat I'm looking for
I am a customer-focused technical support and business development specialist with strong communication skills and a background in troubleshooting, CRM usage, and lead generation. I bring experience resolving technical issues across phone, email, and chat while collaborating with engineering and cross-functional teams.
My career spans technical customer support roles at Thirdfort and Concentrix, remote product support and CRM work at Audempire, and business development and accessibility consulting with CodeMantra, AmberStudent, and The Queen's English. I have a proven record of improving customer satisfaction, identifying recurring product issues, and supporting sales pipelines through market research and outreach.
Academically, I hold an MSc in Mathematics from the National Institute of Technology, Silchar, and a BSc from Gauhati University. I seek roles where I can combine technical problem-solving, customer empathy, and business development to drive user outcomes and operational improvements.
Experience
Work history, roles, and key accomplishments
THResolved technical issues for customers via phone, email, and chat, diagnosing software problems and escalating complex cases to engineering while improving support processes.
CODelivered empathetic customer service for BT Group, troubleshooting broadband connectivity, router configuration and guiding customers through remote resolutions.
Customer Service Representative
Audempire
Apr 2023 - Dec 2023 (8 months)
Provided product expertise for music equipment, utilized CRM to track enquiries and used remote support tools to troubleshoot technical issues, improving efficiency and satisfaction.
Business Development Consultant
CodeMantra
Feb 2023 - Jun 2023 (4 months)
Conducted market research and lead generation using ZoomInfo, Apollo and LinkedIn Sales Navigator, organized client meetings and supported accessibility solutions sales efforts.
AMHandled inbound prospects globally to secure student accommodation in London, communicated via calls and emails and closed deals through strategic negotiation.
Business Development Associate
The Queens English
Jun 2021 - Nov 2021 (5 months)
Maintained client information and lead funnels using Leadsquared CRM and conducted market research to identify potential clients.
Education
Degrees, certifications, and relevant coursework
NSNational Institute of Technology Silchar
Master of Science, Mathematics
2016 - 2018
Grade: First Class
Master of Science in Mathematics from NIT Silchar, completed with First Class between July 2016 and June 2018.
GUGauhati University
Bachelor of Science, Mathematics
2013 - 2016
Grade: First Class
Bachelor of Science in Mathematics from Gauhati University, completed with First Class between July 2013 and June 2016.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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