Open to opportunities

Tabby Bilal

@tabbybilal

Property Operations Coordinator delivering calm, end-to-end STR/LTR guest and tenant support with 4+ years remote experience.

Pakistan

Message

What I'm looking for

I’m looking for a property-operations or customer-support role where I can own the full guest/tenant journey, triage issues confidently, and use reporting to prevent repeat problems—working across time zones with clear SLAs and supportive ownership.

I’m a Property Operations Coordinator with 4+ years of remote experience managing both Short-Term Rental (STR) and Long-Term Rental (LTR) portfolios. I keep guests and tenants satisfied from first inquiry to final resolution by handling tight response windows and cross–time zone communication without dropping the ball.

I run listings from scratch—writing descriptions, setting pricing, syncing availability, and configuring automated messages so guests get an instant, professional response. I own the full guest journey on STR channels, including pre-booking questions, check-in instructions, mid-stay issues, and post-stay review follow-ups.

For LTR, I qualify leads and guide prospective tenants through application and screening, while coordinating lease communication between owners and tenants. I triage tickets by priority (urgent maintenance, complaints, routine requests), track SLAs and compliance needs, and escalate P1 incidents with clear, structured situation summaries.

With a computer science background, I pick up new tools quickly and translate operational data into actionable improvements using Excel and Python (pandas). I also provide daily shift-end handover notes, maintain owner/vendor relationships, coordinate maintenance, and spot recurring issues to proactively flag fixes to ownership.

Experience

Work history, roles, and key accomplishments

Current

Property Operations Coordinator

Current

Tabby Town Rental

Jan 2023 - Present (3 years 4 months)

Managed STR/LTR portfolios end-to-end, creating listings, setting pricing and calendars, and configuring automated messaging. Owned the guest and tenant journey by triaging tickets, coordinating maintenance, qualifying leads, and delivering daily shift handover reports.

listing management Maintenance Coordination Cross Timezone Communication

Customer Support Agent

Global Service Hub (GSH)

Jan 2022 - Jan 2024 (2 years)

Triaged and resolved multi-channel tickets (email, live chat, phone) while meeting SLA compliance targets and prioritizing urgent incidents in CRM. Escalated P1 issues with structured situation summaries and produced shift-end and weekly SLA reports for management review.

Customer Support SLA Management Escalation Management Email Support Live Chat Support Phone Support

Front Desk Receptionist

Sawar Hotel

Jan 2020 - Jan 2022 (2 years)

Coordinated front-desk operations and guest service requests in a fast-paced hotel environment, handling high-volume time-sensitive interactions. Strengthened client communication, multitasking, and prioritization while supporting smooth guest service across departments.

Front Desk Operations Guest Service Client Communication Multitasking Prioritization Hospitality Support Service Coordination

Data Analyst Intern

Industry Internship

Jan 2023 - Present (3 years 4 months)

Analyzed operational datasets using Excel and Python (pandas) to identify trends and produce management reports. Converted findings into actionable recommendations and presented them to team leads.

Data Analysis Excel Python Trend Analysis Data Reporting Data Cleaning Dashboarding

Education

Degrees, certifications, and relevant coursework

The Islamia University of Bahawalpur

Bachelor of Science, Computer Science

2019 - 2023

Grade: 3.61/4.0

Activities and societies: Coursework included Computer Networks, Database Systems, Operating Systems, Data Structures, and Software Engineering.

Earned a Bachelor of Science in Computer Science with a GPA of 3.61/4.0. Completed final-year research on brain tumor MRI scan classification using deep convolutional neural networks.