Open to opportunities

Tabbie Ndirangu

@tabbiendirangu

Message

I improve customer satisfaction, retention, and service delivery through communications leadership.

Kenya

Message

What I'm looking for

I'm looking for a customer experience, communications, or client relations role where I can strengthen service delivery, build lasting customer relationships, lead teams, and use customer feedback to improve retention and commercial performance.

At Davana Hotel, I lead customer-experience, communications, and commercial initiatives across accommodation, F&B, and events as Assistant Chief Marketing Officer.

I've strengthened client engagement, repeat business, service standards, and customer-focused communication while partnering with senior leadership and operational teams. Previously at City Health Hospital, I implemented its first structured customer feedback system, contributing to a 27% improvement in customer satisfaction and a 95% complaint-resolution rate within SLA timelines.

Across hospitality, healthcare, real estate, and events, I've managed customer enquiries, escalations, CRM follow-ups, client relationships, sales support, and stakeholder communications.

I also lead and coach teams, develop communication protocols, and turn customer feedback into practical service improvements.

Experience

Work history, roles, and key accomplishments

Current

Assistant Chief Marketing Officer

Current

Davana Hotel

Apr 2026 - Present (5 months)

Report directly to the CMO and collaborate with senior leadership on customer experience, communication, and commercial priorities. Lead initiatives to strengthen customer experience, service standards, and client engagement across accommodation, F&B, and events.