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Syuzan Manukyan

@syuzanmanukyan

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IT project manager at TEAM TELECOM ARMENIA who delivered new contact center and payment systems.

Armenia

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At TEAM TELECOM ARMENIA, I manage end-to-end IT and telecommunications projects, from planning through deployment and post-implementation support. I led implementation of a new Contact Center platform, replacing the legacy customer service solution and coordinating teams across business, IT, operations, infrastructure, and customer service.

I also led implementation of a new enterprise payment solution across all TEAM TELECOM ARMENIA branches, replacing the legacy 1C-based system. I coordinated testing, production releases, and stabilization to support a smooth transition and operational continuity.

Earlier, at NORDEA BANK ABP S.A. and INFOSYS BPM POLAND, I coordinated process transitions and data migration, developed documentation and training materials, and supported knowledge transfer. My experience also includes securities settlement and procurement using SAP.

Experience

Work history, roles, and key accomplishments

Current

IT Project Manager

Current

Team Telecom Armenia

Nov 2022 - Present (3 years 11 months)

Manage end-to-end delivery of IT and telecommunications projects from initiation through deployment and post-implementation support. Lead project planning, coordinate cross-functional teams, and support Agile, Hybrid, and Waterfall delivery using Jira, Confluence, and ClickUp.

Project Management Agile Scrum Waterfall Jira Confluence ClickUp System Integration SQL REST APIs Figma SAP Procurement

Process Transition Coordinator

Nordea Bank Abp S.A.

May 2019 - Dec 2021 (2 years 7 months)

Led the end-to-end transition of capital markets processes from Denmark to Poland, ensuring business continuity and successful knowledge transfer. Developed process documentation, operating procedures, and training materials to support transition activities.

Process Transition Knowledge transfer Documentation Training Stakeholder Collaboration

Service Operational Officer

Nordea Bank Abp S.A.

May 2019 - Dec 2021 (2 years 7 months)

Managed daily securities settlement processes, ensuring accuracy and compliance. Investigated and resolved accounting discrepancies, enhancing financial operations efficiency.

Securities Settlement Compliance Accounting Finance Operations

Process Transition Coordinator

Infosys BPM Poland

Mar 2016 - Apr 2019 (3 years 1 month)

Coordinated transition of healthcare business processes from Germany to Poland, ensuring successful knowledge transfer and operational readiness. Collaborated with international stakeholders to support process migration activities and business continuity during transition.

Process Transition Knowledge transfer Documentation Training Stakeholder Collaboration

Process Specialist

Infosys BPM Poland

Mar 2016 - Apr 2019 (3 years 1 month)

Coordinated transition of healthcare business processes from Germany to Poland, ensuring successful knowledge transfer and operational readiness. Developed and maintained process documentation, operating procedures, and training materials.

Process Transition Knowledge transfer Documentation Training Stakeholder Collaboration

Purchasing Officer for Eastern Europe Market

Infosys BPM Poland

Mar 2016 - Apr 2019 (3 years 1 month)

Managed procurement activities for Eastern European markets using SAP. Coordinated supplier communication and purchasing activities while ensuring compliance with internal procedures.

Procurement SAP Supplier Management Compliance

Data Migration & Conversion Project Owner

Infosys BPM Poland

Mar 2016 - Apr 2019 (3 years 1 month)

Coordinated data migration activities from CSS to Enovia PLM for global P&G projects. Collaborated with cross-functional teams across Europe, North America, Asia, and the Middle East.

Data Migration Enovia (PLM)Project Management Cross Functional Collaboration