At Ameriabank CJSC, I work on banking initiatives from stakeholder discovery and process analysis through requirements, implementation support, UAT, and release. I translate business, product, and regulatory needs into functional and technical specifications.
On Customer Due Diligence, I supported consolidating compliance workflows from multiple systems into a unified Microsoft Dynamics 365 CRM process. I also supported customer-onboarding automation and POS request workflow automation.
I document API requirements, integration flows, business rules, and data mappings, and support production incident investigation and post-release improvements. Earlier, I worked in business analysis, research, and project-based roles.
