Sylvia Jimenez
@sylviajimenez
Dedicated public health technician with extensive customer service experience.
What I'm looking for
With over 20 years of experience in public health, I have dedicated my career to improving community health outcomes through effective outreach and customer service. Currently, I serve as a Public Health Technician at the City of El Paso Health Department, where I manage public contact activities and coordinate with various agencies to ensure that community members receive the services they need.
Throughout my tenure, I have developed and implemented policies that enhance the efficiency of health programs. My role involves analyzing complex customer service cases, supervising personnel, and providing training to ensure compliance with health standards. I pride myself on my ability to communicate effectively with diverse groups, fostering a collaborative environment that promotes health and wellness.
Experience
Work history, roles, and key accomplishments
Public Health Technician
City of El Paso-Health Department
Nov 2011 - Present (13 years 9 months)
Administered outreach and public contact activities in a clinic setting, establishing monthly schedules and analyzing records to determine program efficiency. Analyzed and resolved complex customer service cases, interpreting and explaining Department of Public Health rules and policies.
Clinical Clerk
City of El Paso-Health Department
Jun 1993 - Nov 2011 (18 years 5 months)
Administered outreach and public contact activities in a clinic setting, establishing monthly schedules and analyzing records to determine program efficiency. Supervised assigned personnel to ensure tasks were completed as per federal and state rules and regulations.
Education
Degrees, certifications, and relevant coursework
J M Hanks High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic or professional pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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