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Sylvia Jimenez

@sylviajimenez

Dedicated public health technician with extensive customer service experience.

United States
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What I'm looking for

I am looking for a role that allows me to leverage my public health expertise while fostering community engagement and improving health outcomes.

With over 20 years of experience in public health, I have dedicated my career to improving community health outcomes through effective outreach and customer service. Currently, I serve as a Public Health Technician at the City of El Paso Health Department, where I manage public contact activities and coordinate with various agencies to ensure that community members receive the services they need.

Throughout my tenure, I have developed and implemented policies that enhance the efficiency of health programs. My role involves analyzing complex customer service cases, supervising personnel, and providing training to ensure compliance with health standards. I pride myself on my ability to communicate effectively with diverse groups, fostering a collaborative environment that promotes health and wellness.

Experience

Work history, roles, and key accomplishments

CD
Current

Public Health Technician

City of El Paso-Health Department

Nov 2011 - Present (13 years 9 months)

Administered outreach and public contact activities in a clinic setting, establishing monthly schedules and analyzing records to determine program efficiency. Analyzed and resolved complex customer service cases, interpreting and explaining Department of Public Health rules and policies.

Education

Degrees, certifications, and relevant coursework

JS

J M Hanks High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic or professional pursuits.

Tech stack

Software and tools used professionally

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Sylvia Jimenez - Public Health Technician - City of El Paso-Health Department | Himalayas