Syed Zaidi
@syedzaidi3
ICT specialist with hands-on experience in IT support and systems administration.
IndiaWhat I'm looking for
I am an ICT professional with practical experience installing, configuring, and maintaining computer hardware, software, networks, printers, and scanners, and providing frontline technical and customer support across multiple industries. I have managed Active Directory services, implemented Group Policy Objects to standardize security and deployments, and documented system configurations to ensure reliable troubleshooting.
I have supported IT operations in fast-paced environments including helpdesk support, remote support, workstation setup, network and ticketing system management, and customer-facing roles in retail and hospitality. I bring strong problem-solving, documentation, and customer-relationship skills, and have completed projects such as a Driver Fatigue Monitoring System using Python.
Experience
Work history, roles, and key accomplishments
ICT Specialist
Xtreme Communications
Aug 2022 - Jan 2025 (2 years 5 months)
Installed, configured, and maintained computer hardware, software, networks, printers, and scanners; managed Active Directory including account lifecycle and implemented Group Policy Objects to standardize security and software deployments.
ICT Specialist
NP Smash Repairs
Feb 2021 - May 2022 (1 year 3 months)
Provided company-wide technical support, managed front office phone systems and social media profiles, processed insurance claims and maintained accurate front office records to improve operational efficiency.
WOCustomer Support Executive
Woolworths
Jul 2019 - Dec 2020 (1 year 5 months)
Managed inbound customer queries via phone, email, and live chat, handled returns and refunds, tracked trending issues and produced reports to improve support processes.
Front Office Receptionist
Oaks Group of Hotels
Nov 2018 - Jun 2019 (7 months)
Handled reservations, guest check-ins, payments and guest inquiries with accuracy and empathy, updated reservation systems and coordinated maintenance issues to ensure guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Victorian Institute of Technology
Master of Information Technology and Systems, Information Technology and Systems
2019 - 2020
Completed a Master of Information Technology and Systems program focused on information technology and systems topics from 07/2019 to 12/2020.
Oaks Group of Hotels (Front Office Receptionist)
Certificate - Front Office Receptionist, Hospitality / Front Office
2018 - 2019
Completed a Front Office Receptionist program (vocational training) from 11/2018 to 06/2019 covering guest reception, reservations, and front desk operations.
Jawaharlal Nehru Technological University
Bachelor of Technology, Technology
2012 - 2016
Completed a Bachelor of Technology degree in Technology from 06/2012 to 05/2016.
ACS-Professional Year Program
Professional Year Program, Information and Communications Technology
Completed the ACS Professional Year Program focused on professional development for ICT graduates.
Microsoft Certified Solution Expert (courses)
Certificate / Course, Software / Web Technologies
Undertook Microsoft Solution Expert and related courses including HTML and CSS to develop technical skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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