Syed Afrasiab

Managed customer cases end-to-end using Salesforce CRM and Zendesk, including technical findings, documentation, and resolution tracking. Handled warranty/claims workflows within SLA and communicated diagnoses and claim decisions clearly during high-pressure interactions.

Provided customer support in a fast-paced contact-centre environment, handling enquiries and service issues with clear communication. Supported back-office tasks including data entry and claims-related processing while maintaining compliance requirements and accurate customer information.

Assisted with planning and implementation of community programmes supporting women and girls. Maintained programme records, compiled activity information, and supported preparation of internal reports and follow-ups for programme review.

Conducted literature reviews and gathered information for refugee, migration, and policy-related research. Analyzed findings and supported preparation of research reports, policy briefs, and academic material while coordinating with stakeholders and supporting project timelines.

Engaged refugee communities through awareness activities and information-sharing to improve access to available support. Built trust through respectful communication, listening, and follow-up, and encouraged community participation and self-reliance through livelihood and local problem-solving opportunities.

Grade: CGPA: 3.74/4.00

Activities and societies: BEEF Merit Scholarship recipient for four consecutive semesters.

Completed a BSc in International Relations at BUITEMS (2016–2021). Thesis focused on Ethnic Nationalism: the Struggle for Power between Baloch and Pashtuns and its Impact on Socio-Economic Development.