Open to opportunities

Swetashree Paul

@swetashreepaul

Message

I support customers, schedules, records, and daily operations through clear, reliable communication.

India

Message

What I'm looking for

I'm seeking a work-from-home opportunity in customer support, chat or email support, content, academic support, virtual assistance, or administrative operations where I can use clear communication, coordination, and record-management skills.

I've managed customer communication, billing, POS transactions, records, and daily operations at Sports Arena Café in Guwahati. I also supervised staff, assigned responsibilities, and resolved customer concerns while maintaining service quality.

Previously, I handled front-desk communication as a Salon Receptionist, coordinating appointments, calls, client records, payments, and schedules between clients and staff.

As a Home Tutor, I provided personalized academic support, prepared learning materials, adapted explanations to student needs, and communicated student progress with parents.

I'm currently pursuing a Master's degree in English through distance learning and am seeking a work-from-home role in customer support, chat or email support, content, academic support, virtual assistance, or administrative operations.

Experience

Work history, roles, and key accomplishments

Cafe Manager & Hostess

Sports Arena Cafe

Dec 2025 - Jul 2026 (7 months)

Managed day-to-day customer communication and helped maintain a positive customer experience. Handled customer concerns professionally and coordinated with team members to resolve issues.

Customer Support Complaint Resolution Team Coordination Billing Record keeping Administrative Support Time Management